Legal Customer Success Consultant- JD Required

Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role As a Legal Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients. You will serve as the main point of contact for clients of the assigned solution, ensuring their successful onboarding, continued training and driving adoption. Furthermore, you will work cross functionally across several departments to drive customer satisfaction. Responsibilities Managing the overall success and client satisfaction with DMS and Drafting Solutions projects Being responsible for a portfolio of clients Developing a comprehensive training plan to ensure the smooth adoption of the assigned solutions and execute customer retention strategies Coordinating with technical support, product, and development teams to resolve any technical or operational issues Acting as an advocate for clients by communicating their feedback to internal teams for product improvements and feature enhancements. Tracking and analyzing client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement. Requirements Have excellent experience in customer success, account management, client services, or a related role Have familiarity with Generative AI, Microsoft products and Document Manage Systems such as iManage, and NetDocuments Display great interpersonal and relationship-building skills to engage effectively with clients and stakeholders Display great time management skills to meet frequent and possibly conflicting deadlines and work schedules Display solid verbal and written communication skills, including influencing and networking with a broad spectrum of internal colleagues and external clients Have a legal or technology- related background is helpful Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $53,900 - $89,800. If performed in Illinois, the base pay range is $56,500 - $94,200. If performed in Chicago, IL, the base pay range is $59,300 - $98,700. Application deadline is 09/17/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law. #J-18808-Ljbffr LexisNexis Risk Solutions