Email Support Specialist

Email Support Specialist

Organization: Amend Treatment
Location: Remote
Employment type: Not specified
Compensation: $20$25 per hour

About Amend Treatment

Amend Treatment is a residential mental health treatment organization based in Malibu California. We provide personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

Position Overview

Amend Treatment is seeking an attentive and compassionate Email Support Specialist to help manage written communications with prospective and current clients and other this role you will respond to inquiries professionally share accurate information and route sensitive or clinical questions to the appropriate team members. Your communication should reflect the organizations supportive approach while respecting privacy and confidentiality.

Key Responsibilities

• Monitor and respond to incoming email inquiries in a timely courteous and professional manner.
• Provide clear accurate information about the organization and its services using approved resources and guidance.
• Recognize when an inquiry involves clinical urgent or otherwise sensitive matters and escalate it promptly to qualified staff.
• Route messages to the appropriate department or team member and follow up as needed to support a smooth handoff.
• Maintain organized accurate records of communications in accordance with established procedures.
• Protect confidential information and follow applicable privacy requirements and organizational policies.
• Use a compassionate nonjudgmental tone when communicating with people seeking information about mental health and co-occurring care.
• Help maintain email templates reference materials and communication workflows so responses remain consistent and up to date.
• Identify recurring questions or communication issues and share observations with the appropriate team.

Essential Qualifications

• Strong written communication proofreading and reading-comprehension skills.
• Professional empathetic and respectful approach to communicating with people facing sensitive circumstances.
• Good organization attention to detail and ability to manage and prioritize multiple email requests.
• Sound judgment about when to answer using approved information and when to refer an inquiry to another team member.
• Ability to handle private information discreetly and follow established confidentiality procedures.
• Comfort using email and common digital communication tools.

Desired Experience

Up to two years of relevant experience is preferred. Experience in email or customer support healthcare or behavioral health administration or another service-focused setting would be beneficial. Familiarity with confidential communications and escalating sensitive inquiries is an advantage. Equivalent transferable skills are welcome.

Salary and Benefits

The stated compensation range is $20$25 per hour . Benefits hours and other employment terms have not been specified and can be discussed during the hiring process.