General Manager

Description

General Manager at River Terrace Inn located in the heart of the Napa Valley

Come work and be part of the RTI team (River Terrace Inn). Our Napa River waterfront location includes 114 rooms, a fitness center and home to the ALBA Restaurant. The RTI is located within walking distance of restaurants, the Culinary Institute of America, Oxbow Public Market, the Napa Valley Wine Train and many other fun filled attractions.

This is more than a leadership position—it is an opportunity to shape and influence the future of an iconic beachfront independent resort and create extraordinary experiences for guests and team members alike.

Our CULTURE:

The passion of our people is our greatest asset. River Terrace Inn is a part of Noble House Hotels and Resorts, offering a collection of luxury hotels and resorts. As we provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Unique Hotels attract Unique People. If you are passionate about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our River Terrace Inn Family.

Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and successful operation of the hotel. This role oversees all aspects of hotel performance, including guest satisfaction, financial results, employee engagement, sales and revenue growth, operational excellence, and asset preservation. The General Manager serves as the property's senior leader, fostering a culture of service excellence, accountability, and teamwork while ensuring alignment with brand standards and ownership objectives.

Key Responsibilities:

• Lead all operational managers to success on daily, weekly, monthly, and annual action plans related to the property's strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of ALL budgets and revenue forecasts.
• Develop and implement controls for expense management, such as utilizing labor management tools.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/ or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the General Manager is expected to help create and execute the financial objectives of the hotel.

At River Terrace Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Requirements

You own this if you have...

• At least 5 years in leadership experience as a General Manager at a luxury hotel/resort environment
• Immersion in the following resort divisions highly desirable: Food & Beverage, Front Desk and/or Rooms, Spa
• Demonstrated facilitation of organizational change management, particularly in a long-standing, traditional resort or property

The Offer:

In return and in addition to offering a truly rare career opportunity, you are rewarded with a competitive compensation package to include competitive pay, bonus potential, matching 401k, health benefits, generous travel discounts, paid time off, and the opportunity to lead a team in paradise.

Key Performance Indicators (KPIs) Include but not limited to

• Guest Satisfaction Scores
• Employee Engagement and Retention
• RevPAR Growth
• ADR Performance
• GOP and EBITDA Performance
• Labor Cost Management

Physical Requirements:

• Push/Pull/Lift 50 + pounds
• Endure various physical movements throughout the work areas.
• Remain in stationary and mobile positions for 8 hours throughout the work shift.
• Ability to walk and stand for extended periods throughout the property.

Qualifications

Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• Minimum of 7-10 years of progressive hotel leadership experience in a senior hotel leadership role such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
• Experience with full-service, resort, luxury, or branded hotel operations preferred.
• Previous experience with Marriott-branded properties or a strong understanding of Marriott systems, standards, and operating procedures is a plus.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Demonstrated financial acumen and budget management expertise.
• Proven ability to drive guest satisfaction and operational performance.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Create a culture where employees want to stay and grow.
• Balance owner expectations with associate experience.
• Serve as the face of the property within the community.
• Ability to respond to operational issues and emergencies outside of normal business hours.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.