Guest Experience & Operations Specialist

Guest Experience & Operations Specialist (Task Force Team) Location: Nashville, TN / Fully Onsite Salary Range: $62,400 – $83,200 Industry: Luxury Hospitality Hours: Availability to work full-time with flexible scheduling, including mornings, evenings, and overnight shifts. High overtime earning potential paid at time and a half. LightSpeed Software Experience Required About the Opportunity – Guest Experience & Operations Specialist We are seeking a highly adaptable and service-driven hospitality professional to support a luxury hotel property during a high-demand season. This temporary task force role is ideal for someone who has LightSpeed software experience, thrives in fast-paced environments, can quickly integrate into new teams, and is passionate about delivering exceptional guest experiences. You will play a key role in maintaining elevated service standards and supporting daily operations across multiple departments. Key Responsibilities – Guest Experience & Operations Specialist Provide exceptional, personalized guest service aligned with luxury hospitality standards Manage front desk operations and support daily guest interactions Resolve guest concerns efficiently to ensure a seamless and memorable experience Step into various operational departments (Front Office, Housekeeping, Food & Beverage) with minimal onboarding Support service initiatives to enhance guest satisfaction scores and online reputation Ensure adherence to brand standards, SOPs, and service protocols Provide leadership support during peak seasons, staffing shortages, or transitions Assist with onboarding, training, and mentoring of team members Identify operational gaps and implement effective, real-time solutions Support preparation for brand audits, inspections, and high-profile events Contribute to special projects such as system implementations and process improvements Qualifications – Guest Experience & Operations Specialist 2–3+ years of experience in boutique or luxury hotel environments Experience with Marriott’s Lightspeed system required Proven ability to adapt quickly and perform effectively in new environments Strong communication skills with a polished, professional demeanor Demonstrated leadership, training, and interpersonal abilities Highly organized with a proactive, solutions-oriented mindset Ability to step in immediately with minimal training and supervision Availability to work full-time with flexible scheduling, including mornings, evenings, and overnight shifts Special Perks – Guest Experience & Operations Specialist Free validated parking Ability to live onsite Overtime earning potential #J-18808-Ljbffr Creative Financial Staffing, LLC