Mobile Associate, Store-in-Store - Retail Sales

Job Overview Mobile Associates, Store-in-Store (SiS) are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centered to help customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs to deepen relationships and ensure satisfaction. Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly on‑board customers, practice skill building, share knowledge, and perform store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager. Be customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing. Education High School Diploma/GED (Required) Work Experience 6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No DOT Regulated No; Safety Sensitive Position: No Hourly Base Pay Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Benefits Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service & home internet discounts; pet insurance; commuter and transit programs. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation for Disabilities Contact: View email address on click.appcast.io or call View phone number on click.appcast.io . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.