Clinical Services Supervisor

Description

The Town of Glastonbury is seeking an experienced Clinical Services Supervisor . Working under the general direction of the Director of Youth and Family Services the incumbent oversees the Agencys clinical services provides clinical supervision and guidance to staff and delivers direct counseling services to youth and families within the community.

This full-time exempt role is 37.5 hours per week with the following typical schedule: Monday Tuesday Thursday Friday 8:00 a.m. - 4:30 p.m.; Wednesday 10:30 a.m. - 7:00 p.m.

This position is eligible for a comprehensive benefits package including medical dental and vision insurance on the first day of employment; life and accidental death and dismemberment (AD&D) insurance; long-term disability insurance; pension benefits when the position meets the pension plans schedule requirements; retirement savings benefits; paid vacation sick and personal leave; paid holidays; tuition reimbursement; and longevity pay. Additional voluntary benefits and savings options include deferred compensation short-term disability insurance hospital indemnity insurance accident insurance and supplemental life insurance. Benefits are subject to the terms and eligibility requirements of Town policies and benefit plans.

ESSENTIAL DUTIES:

1. Ensures a respectful and safe work environment for all by fostering a culture of mutual respect accountability for ethical behavior and positive leadership aligning policies procedures and training with such values. Sets high professional and customer service standards for staff and ensures accountability with those standards.

2. Supervises the daily activities of clinical staff; provides performance feedback both formally and informally. Ensures training on and enforces compliance with best practices for most current and effective clinical services. Administers clinical policies and procedures.

3. Oversees clinical casework and programs; assigning and monitoring clinical staff consultation with the Director of Youth and Family Services designs clinical programs to meet the behavioral health needs of the population served.

4. Provides clinical supervision on an ongoing and regular basis to promote professional development and enhance client care. Develops staff through formal and informal training coaching mentorship and positive leadership modeling.

5. Provides counseling to clients including individual couples and families ensuring engagement is client-focused and therapeutic in nature. Facilitates group counseling psychoeducation crisis intervention and referrals.

6. Performs initial and ongoing clinical assessments using a multicultural lens. Develops evidence-based treatment plans in collaboration with clients; in an accessible way explains presenting concerns and treatment methods that honors client autonomy and reinforces client strengths.

7. Ensures counseling records of the Agency document informed consent therapeutic interventions and client response/progress; ensures the confidentiality and security of all clinical records physical and electronic. Ensures staff is HIPAA-trained and compliant.

8. Maintain cultural competency and knowledge of trending concerns and evidence-based practices.

OTHER DUTIES:

1. May participate in hiring of clinical staff.

2. Performs other duties as required.

CONFIDENTIALITY:

Maintains confidentiality of records and information in compliance with HIPAA

CONDUCT:

Represents the Town in a professional and courteous manner at all times; observes and respects the dignity of all persons
Observes safe work practices

DEPENDABILITY:

Regularly attends and is punctual for work
Works evenings and weekends as necessary

QUALIFICATIONS PROFILE:

Knowledge of
o clinical counseling principles practices and ethics
o human development; couples and family systems theories; and multicultural issues



Skills in
o individual couples and family counseling; group counseling; and crisis intervention
o verbal communication including the ability to explain concepts to individuals and groups
o strong interpersonal supervisory and leadership skills



Ability to
o maintain client confidentiality
o make sound clinical judgments and ethical and effective intervention decisions
o write clear and concise clinical notes and records
o establish and maintain therapeutic alliances with diverse clients
o administer policies and procedures
o build trust and maintain accountability with staff

PHYSICAL/MENTAL REQUIREMENTS:

Ability to
o perform work in an office and clinical counseling environment involving direct interaction with clients and staff review of clinical records preparation of documentation and use of electronic information systems
o occasionally handles lifts and carries office materials such as files books and documents
o review clinical records prepare written documentation use electronic information systems and communicate effectively with clients staff and others
o maintain sustained attention concentration and sound professional judgment when conducting clinical assessments providing counseling and supervising clinical staff.
o assess complex behavioral health concerns recognize potential safety risks and make timely appropriate clinical decisions including during crisis situations
o manage competing priorities respond effectively to interruptions and maintain accurate and confidential clinical records
o remain composed exercise emotional self-regulations and maintain appropriate professional boundaries when addressing sensitive and emotionally challenging situations

MINIMUM TRAINING AND EXPERIENCE:

Masters degree from a recognized college or university in Counseling Social Work or related field
Seven (7) years of work experience in youth and family counseling
Two (2) years supervisory experience

LICENSE OR CERTIFICATION:

State of Connecticut Department of Public Health LCSW LMFT LPC; or Psy.D.

NOTE: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.

Required Experience:

Manager