Tech Support Specialist Sr

Tech Support Specialist Sr Job ID: 322029 Location: South Mountain Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $23.60 - $30.68 hourly, DOE Grade 113 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Job Summary South Mountain Community College is seeking a Technology Support Specialist Senior. This position provides advanced technical and user support for specialized equipment, networks, operating systems, applications, and information security systems. The Technology Support Specialist Senior also provides secondary support for endpoint management and security. As the lead specialist, this role serves as the primary point of escalation for lower-level support teams and collaborates with management to train, mentor, and develop both new and existing technical staff. Essential Functions 35% – Provides level 3 computer hardware/software support and troubleshooting. Utilizing advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Provides client‑focused technical support in a timely manner; provides support ticket status updates when requested. 25% – Serves as a lead technician while providing direction, training and coaching to level 1 and level 2 technicians. 15% – Provides level 2 support for Endpoint Configuration Management (MECM). Serves as the final point of support for MECM‑related issues before escalation to the MECM Administrator (Tier III). 15% – Develops high‑quality documentation for training and support purposes. 10% – Maintains technical competency through specialized training, certification, and attending industry‑related conferences. Performs other related duties as assigned. Minimum Qualifications High School Diploma or GED and four years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. Desired Qualifications Associate’s degree or higher in an Information Technology‑related field. Five (5) years of experience providing technical support within an educational institution. Two (2) years of experience deploying computers and software using an endpoint configuration management system. Experience developing technical documentation and training materials. Experience coordinating IT‑related projects such as computer rollouts, enterprise software implementations, and/or cybersecurity initiatives. Current IT certification (e.g., A+, Network+, Microsoft, or ITIL). Special Working Conditions May include evenings and/or weekends to meet needs of the department. Local travel. This position requires the ability to maintain confidentiality. Additional Requirements Candidates are required to upload samples of technical documentation they have personally created for training or support purposes (see DQ‑D). Applicants should also include copies of their relevant IT certifications (see DQ‑F). Posting Close Date Open until filled EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr