Quality Analyst

Insurance Administrative Solutions

Clearwater, FL

About Insurance Administrative Solutions

Insurance Administrative Solutions (IAS), an Integrity company, is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

Job Summary

Interface with various members of IT, Quality Assurance, Project Management, Business Analysts and Operations as well as vendors and clients to identify testing needs of the organization. The Quality Assurance Analyst will work with the QA Team on a per project basis to develop, execute test plans and run automation test scripts.

Candidate must be local. This is not a remote position, at this time.

Primary Responsibilities: (other duties may be assigned as necessary):

• Testing in Windows, UNIX, and portal environments with traceability to requirements
• Create, maintain, and execute test cases and scripts through coordination with QA Manager and Team, Project Managers, Developers, Stakeholders, clients and vendors
• Familiar with automation practices and able to identify automation scripts
• Coordinate testing with UAT including defect tracking, metrics, escalations, and coordination with client
• Follow QA methodology and procedures
• Work independently with minimal guidance from Manager
• Accept and manage changing priorities and address issues swiftly and professionally
• Act in accordance with established IAS Standard Operating Procedures
• Maintain confidential information

Primary Skills & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Demonstrate successful hands on experience with test planning and execution
• Have experience creating test documentation to include plans, cases, scripts
• Have experience with defect tracking tools, reports, and metrics
• Have experience in working with vendors and clients
• Conform with and abide by all regulations, policies, work procedures, instructions and all safety rules
• Demonstrate excellent written and verbal communication skills for varying levels within the organization
• Display flexibility with priorities within a dynamic work environment
• Exhibit self-direction and proactive problem solving
• Use tact when expressing ideas or opinions to respond to objections successfully. Facilitation skills are preferred
• Possess a broad technical knowledge of business unit's systems, processes, and procedures
• Possess knowledge of commonly used concepts, practices, and procedures within the field.
• Possess working knowledge of Microsoft Office, especially Excel and Word.
• Possess Microsoft SQL Server skills, ability to write T-SQL SELECT Queries easily and quickly.
• Possess Web languages skills, basic understanding of HTML, javascript, and CSS is desired.
• Possess knowledge of automation practices and able identify test cases to automate
• Understanding of API's and how to use basic API Test tools. Tools such as POSTMAN and SoapUI are desired.
• Provide leadership, coaching, and/or mentoring
• High School diploma or GED equivalent required, Associates Degree acceptable, Bachelor's Degree preferred
• Prefer experience in Health Insurance industry
• Prefer experience with JIRA and TFS
• 4+ years QA Testing experience

Benefits

• Medical/Dental/Vision Benefits first of the month after hire date
• 401(k) Company matching and contributions are immediately vested
• 15 days PTO after 90 days
• Referral program
• 11 Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement

Schedule

• Monday to Friday
• 37 hour work week

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.

Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas,

Integrity is committed to meeting Americans wherever they are — in person, over the phone or online.

Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.