SHUTTLE DRIVER SUPERVISOR

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. Culture: We have a strong, distinctive culture, a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a Shuttle Driver Supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client’s facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows. Accountability Supervise Drivers and ensure that all duties are completed according to company standards. Assist with implementing work schedules and assignments. Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations. Promote a culture of professionalism, accountability, and exceptional customer service among the team. Profitability Accountable for meeting or exceeding established performance targets. Order and maintain a supply of necessary materials and equipment. Track vehicle condition and usage Report on mechanical issues and coordinate repairs Ensure vans are clean, fueled, and ready Exceptional Service Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility. Address customer inquiries and complaints in a prompt and professional manner. Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively. Ensure drivers assist passengers (luggage, accessibility needs) Continuously seek ways to improve service quality and efficiency. Communication Regularly update upper management on operational challenges. Foster clear and open communication within the team and with other departments. Provide training to workers on safety regulations, equipment usage, and job duties. Family Promote teamwork, inclusion, and respect among all staff. Prepare daily/weekly reports (incidents, productivity, staffing) Track time sheets and payroll inputs About YOU: You’ll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors. Your Qualifications: High school diploma or GED 1 year of supervisory experience Prior transportation or airport experience (strongly preferred) Excellent communication and interpersonal abilities Ability to lift (up to 50 lbs) Ability to manage real-time operational issues What We Can Offer You for All Your Hard Work: Flexible Spending Accounts 401k Vacation/Sick Holiday Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: View email address on click.appcast.io describing the accommodation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr