SHIFT LEAD

Shift LeadYou are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.Job Functions:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceAssist in the management of specific areas of the restaurant during scheduled shiftsPace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flowAssist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive teamEnsure that the restaurant is properly organized and staffedCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen's service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersModels performance standards for all team members and work stationsAt all times exhibit a genuine passion for excellencePerform other duties as assigned by managementRequirements:Minimum 6+ months of high volume quick service restaurant experience requiredHigh School diploma or equivalentMust be capable of supervising specific areas of the business in a fast-paced environmentStrong knowledge and application of safe food handling practicesMust be ServSafe® certifiableHighly organized and detail orientedWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsExhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all times!