Service Advisor

Job Description

Job Description

Job Summary:

McSweeney Auto Group is looking for a skilled and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for communicating with customers regarding their vehicle maintenance and repair needs, providing accurate estimates for services, and ensuring that all repairs are completed in a timely manner. This is a full-time, individual contributor role with opportunities for growth and advancement within our dealership.

Compensation & Benefits:

- Competitive salary based on experience
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off 
- 401k retirement plan
- Employee discounts on vehicle purchases and service
- Ongoing training and development opportunities

Responsibilities:

- Greet customers and assess their needs for vehicle maintenance and repairs
- Listen to customer concerns and accurately record them for the service team
- Review customer vehicles and provide detailed estimates for necessary repairs and services
- Communicate with customers throughout the repair process, providing updates and addressing any concerns or questions they may have
- Ensure that all repairs are completed in a timely and efficient manner
- Work closely with the service team to ensure that customer vehicles are completed to the highest quality standards
- Maintain up-to-date knowledge of all vehicle manufacturer warranties and service recommendations
- Keep accurate records of customer interactions and completed services
- Meet or exceed monthly sales and customer satisfaction goals

Requirements:

- High school diploma or equivalent
- Previous experience in an automotive service advisor role
- Strong customer service and communication skills
- Knowledge of vehicle maintenance and repairs
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and accuracy
- Proficient in computer programs and systems
- Must have a valid driver's license and a clean driving record

EEOC Statement:

McSweeney Auto is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.