Principal Cloud and Production Operations Engineer

Position: Principal Cloud Engineer/Architect

Location: San Jose, CA (Hybrid)

Type: Full-Time/W2

Company Overview

Incedo is a US-based consulting, data science, and technology services firm with over 4,000 professionals across the US, Mexico, and India. We help clients achieve competitive advantage through end‑to‑end digital transformation. Our strength lies in combining engineering, data science, and design capabilities with deep domain expertise. We support clients across telecom, banking, wealth management, product engineering, and life sciences & healthcare.

Job Description:

The Principal Cloud and Production Operations Engineer serves as the senior technical authority responsible for architecting, automating, and optimizing hybrid and cloud-native production environments that power critical customer-facing services and enterprise applications.

This role combines deep cloud infrastructure expertise with strong production reliability and operational engineering skills. The Principal Engineer acts as both architect and hands-on builder, ensuring scalability, resilience, and security across multi-cloud and on-prem environments.

Reporting to the Associate Director of IT and Infrastructure, this position will collaborate closely with Engineering, DevOps, Security, and IT Operations to drive a culture of automation, observability, and continuous improvement across the production ecosystem.

Key Responsibilities:

Cloud Architecture and Engineering

•Design, implement, and maintain cloud and hybrid infrastructure supporting production workloads, enterprise systems, and CI/CD pipelines

•Lead the adoption of infrastructure-as-code (IaC) using Terraform, CloudFormation, or similar tools to enable repeatable, auditable, and secure deployments

•Architect scalable and fault-tolerant solutions across OCI, AWS, Azure, and on-prem data centers, ensuring high availability and cost efficiency

•Evaluate emerging cloud services and technologies for applicability to business needs and long-term scalability goals

Production Operations and Reliability

•Serve as the technical lead for production operations, ensuring uptime, performance, and reliability of customer-facing and internal systems

•Develop and maintain observability frameworks leveraging metrics, logs, and traces to ensure proactive detection and rapid response

•Partner with engineering teams to implement SRE-inspired practices, including service level objectives (SLOs), error budgets, and post-incident reviews

•Drive root cause analysis, performance tuning, and continuous improvement of production services

Automation and CI/CD Enablement

•Collaborate with DevOps and application engineering teams to build and optimize automated deployment pipelines supporting frequent, low-risk releases

•Integrate security and compliance checks into CI/CD workflows to ensure production readiness and alignment with internal standards

•Design self-healing infrastructure and automated rollback mechanisms to reduce operational risk

•Ensure secure and reliable configuration management and environment orchestration using tools such as Ansible, Chef, or Puppet

Operational Governance and Collaboration

•Establish and enforce operational best practices for monitoring, patching, and change management across production systems

•Lead production readiness reviews for new releases and large-scale changes

•Collaborate with the Security and Compliance teams to ensure systems adhere to policy, hardening standards, and regulatory requirements

•Participate in and occasionally lead on-call rotations for critical production systems, ensuring rapid triage and resolution

Leadership and Mentorship

•Act as a technical mentor to cloud and infrastructure engineers, fostering a culture of knowledge sharing and engineering excellence

•Lead architectural reviews, design sessions, and capacity planning discussions

•Serve as a trusted advisor to management on cloud modernization, resilience engineering, and cost optimization strategies

Qualifications:

•Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s preferred

•10+ years of experience in cloud and infrastructure engineering, including 3+ years in a senior or principal role

•Expertise with OCI (preferred), AWS and/or Azure cloud services, including networking, compute, storage, and identity management

•Proven experience managing production-scale environments supporting mission-critical applications and services

•Strong proficiency in:

-Infrastructure-as-code (Terraform, CloudFormation)

-CI/CD and DevOps toolchains (Jenkins, GitLab, ArgoCD)

-Container orchestration (Kubernetes, Docker)

-Monitoring and observability platforms (Prometheus, Grafana, Datadog, ELK)

-Scripting and automation (Python, Bash, PowerShell)

•Solid understanding of security, compliance, and networking principles in hybrid environments

•Exceptional analytical, problem-solving, and incident management skills

•Demonstrated ability to lead complex, cross-functional initiatives from concept to execution

Preferred Experience:

•Experience in high-availability SaaS or networking environments

•Knowledge of FinOps, cost optimization, and multi-cloud governance frameworks

•Familiarity with Zero Trust, identity federation, and cloud access security model

• •Exposure to AI/ML infrastructure or data-driven pipelines is a plus