Operations Manager - DTC eCommerce

Job Description

About the job

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Company : Persist Brands

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Job Title: Operations Manager

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Location : Remote

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Employment Type : Full-time

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Reporting to: Founder

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About Persist Brands

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Persist Brands is a fast-growing direct-to-consumer eCommerce company that builds and scales aggressive direct-response consumer brands across categories like apparel, beauty, wellness, and lifestyle. We combine performance marketing, creative testing, data analysis, and operational execution to turn consumer products into scalable offers.

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We are a performance-driven company built around speed, data, creative testing, and operational execution. Our team launches and scales products through paid media, high-converting funnels, strong creative strategy, customer retention, and disciplined backend operations.

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At Persist Brands, we move fast, test aggressively, and optimize constantly. We are looking for ambitious, resourceful, and highly accountable people who want to join a lean, growth-focused company where their work has a direct impact on revenue, customer experience, and long-term brand value.

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The Role

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We are seeking a hands-on Operations Manager – Marketing eCommerce Operations to manage the operational execution supporting our eCommerce marketing and revenue activities.

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The role will work closely with Marketing, Media Buying, Creative, Payments, Finance, Customer Support, and Suppliers to ensure products, campaigns, offers, websites, and operational workflows are launch-ready and perform efficiently.

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The ideal candidate combines eCommerce operations knowledge with strong project management, data analysis, and cross-functional coordination skills and is comfortable working in a fast-paced startup environment.

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What You'll Do:

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1. Marketing & eCommerce Operations

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• Coordinate the operational execution of product launches, promotions, offers, and marketing campaigns.
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• Ensure products, pricing, offers, landing pages, tracking, and supporting operational requirements are ready before campaigns go live.
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• Coordinate with Marketing and Media Buying teams on campaign requirements, timelines, and operational dependencies.
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• Monitor campaign-related operational issues and ensure timely resolution.
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2. Product & Supplier Operations

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• Coordinate with suppliers to ensure product availability, pricing, product information, fulfillment capability, and promotional requirements are aligned with marketing plans.
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• Maintain accurate product, supplier, pricing, and operational information across internal systems.
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• Identify potential supply, fulfillment, or product issues that could impact marketing campaigns or customer experience.
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• Support onboarding and ongoing performance management of suppliers.
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3. Campaign & Performance Coordination

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• Track operational KPIs that impact marketing performance, including order volume, cancellations, refunds, fulfillment issues, product availability, and customer complaints.
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• Work with Marketing and Finance to identify operational factors affecting CPA, CAC, ROAS, revenue, and contribution margin.
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• Provide regular operational insights and reports to the CFO/Founder.
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• Identify recurring issues and recommend process improvements.
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4. Cross-Functional Operations

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• Act as the operational bridge between Marketing, Payments, Finance, Customer Support, and Suppliers.
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• Coordinate timelines, dependencies, and issue resolution across teams.
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• Ensure marketing initiatives are operationally feasible before execution.
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• Escalate high-impact issues and delays to the CFO/Founder.
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5. Process & Systems Management

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• Build and maintain SOPs for marketing and eCommerce operational workflows.
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• Improve processes related to product launches, campaign setup, order flows, supplier coordination, and issue management.
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• Maintain accurate operational data across CRM, eCommerce, project management, and reporting systems.
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• Identify opportunities for automation and process efficiency.
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What We're Looking For:

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• 7–10 years of experience in eCommerce operations, marketing operations, DTC, performance marketing operations, or a related field.
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• Experience supporting eCommerce marketing campaigns, product launches, and revenue operations.
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• Strong understanding of the relationship between marketing activities and downstream eCommerce operations.
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• Experience coordinating with suppliers, fulfillment partners, payment teams, and internal business functions.
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• Strong analytical and problem-solving skills.
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• Advanced Excel/Google Sheets skills and experience working with operational data.
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• Strong project management and cross-functional communication skills.
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• Ability to work independently in a fast-paced startup environment.
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Deal Breakers:

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• Experience with Shopify or similar eCommerce platforms.
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• Experience supporting Meta, Google, TikTok, or other paid acquisition channels from an operational perspective.
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• Experience with DTC brands, dropshipping, or performance-driven eCommerce.
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• Familiarity with CRM, analytics, project management, and marketing technology platforms.
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• Experience working in a startup or lean eCommerce environment.
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Compensation & Benefits:

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• Final compensation will be determined based on the candidate's qualifications, relevant experience, skills, location, internal equity, and other business-related factors. 
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