IT Technician

Duration: Contract through the end of 2026 Location: Fully onsite in San Antonio, TX Description The primary purpose of this job is to ensure that customers receive exceptional service and technical support. This role will assist with an IT project through the end of 2026. Provide excellent service while fulfilling IT customer requests or resolving IT customer problems. Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible. Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices. Be familiar with and follow team policies, processes and procedures. Provide technical support and assist IT customers in the use of hardware and software. Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems. Image and configure workstations in accordance with standard operating procedures. Provide technical support to board members and corporate officials for provided hardware devices and software as needed. Provide infrequent hands on support to other departments during implementations and problem resolution. Provide timely and accurate updates to incident, request and problem management system. Education and Experience Associate’s Degree in Information Technology or a related field is preferred. Minimum of three years’ of experience in IT Customer Service is preferred. Strong knowledge of Windows and Mac operating systems, and Microsoft Office Suite products. Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices Basic knowledge of TCP/IP and LAN switches. Experience/ability to support executive level staff members. High level of customer service is required. Licenses and Certifications CompTIA A+, ITIL Foundations V3 certifications are preferred. Work Environment Fully onsite in an office setting. Job Type & Location This is a Contract position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability ( )} #J-18808-Ljbffr TEK Systems