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AM DriveThru Shift Leader

$18 - $19 per hour

Chick-fil-A

Atlanta, GA

Drive-Thru Shift Lead Chick-fil-A Glenwood Place

Chick-fil-A Glenwood Place is seeking an experienced and motivated Drive-Thru Shift Lead to oversee one of the most important parts of our business. This leader will guide our Drive-Thru operations with excellence, motivate team members to achieve results, and create a welcoming guest experience from start to finish.

Pay Range: $18.00 $19.00 per hour

Shift Availability: Day time Position 5:00 AM 5:00 PM or Night Time Position 11:00 AM 11:00 PM (must have full availability for this shift)

Important: All applicants must submit a resume to be considered for leadership positions.

Skills & Attributes:

  • Desire to lead, train, motivate, and inspire others
  • Strategic thinker; goal-oriented; technically competent
  • Strong communication skills for handling difficult situations and leading teams
  • Dependable and results-driven leader
  • Outgoing, friendly, and patient demeanor
  • Track record of achievements; ability to motivate team to increase car count
  • Passion for ongoing training/education in the restaurant industry
  • Results-oriented and quick decision maker
  • Strategy and data-driven mindset
  • Ability to maximize positive situations and de-escalate challenges

Requirements:

  • Ability to open the restaurant
  • Friday and Saturday availability required
  • Minimum 2 years management experience
  • Exceptions to any requirement may be made at the discretion of the Operator

Role Responsibilities

The Drive-Thru Shift Lead's responsibilities will be divided into four categories:

1. Operational Disciplines

  • Outside Experience: Strategy Execution
  • Weather Strategy
  • IPOS Strategy
  • Outside Meal Delivery Strategy

Drive-Thru Cockpit

  • Tornado Bagging Strategy
  • Beverage/Dessert Assembly Strategy
  • Window Execution

2. Performance Expectations

  • Meet and exceed service time goals
  • Ensure order accuracy scores remain high
  • Achieve daily sales goals

3. Administrative Responsibilities

  • Track team member attendance
  • Manage resources, technology, small wares, and equipment
  • Plan weekly position setups, including break strategies
  • Conduct quarterly team member evaluations

4. Team Leader Training & Development

  • Checklist Training
  • Operational Discipline Training
  • Execution Training

Work schedule

  • 10 hour shift
  • Weekend availability
  • Day shift
  • Night shift

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Referral program
  • Employee discount
  • Disability insurance
  • Paid training
Chick-fil-A
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Vacancy posted 4 days ago
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