Host/Hostess PT- The Americano

Host/Hostess PT- The Americano

Hotel Brand: InterContinental Location: United States, Georgia, Atlanta

Hotel: IC - Buckhead Atlanta (ATLBH), 3315 Peachtree Rd. Ne, 30326

Job number: 168536

The Host/Hostess is the first point of contact for guests visiting The Americano. This role is responsible for creating a warm, welcoming, and personalized arrival experience while managing reservations, seating arrangements, and guest flow throughout the restaurant.

The ideal candidate is polished, personable, highly organized, and passionate about delivering exceptional luxury hospitality.

Key Responsibilities

• Warmly greet and welcome all guests upon arrival with professionalism and genuine hospitality.
• Manage the restaurant's reservation system, waitlist, and seating assignments efficiently.
• Coordinate guest seating to ensure an even flow of service throughout the restaurant.
• Maintain accurate knowledge of table availability, server sections, and restaurant operations.
• Escort guests to their tables and provide menus with a warm and engaging introduction.
• Communicate effectively with servers, managers, and kitchen leadership to ensure a seamless guest experience.
• Answer phones, respond to guest inquiries, and assist with reservation requests.
• Maintain a clean, organized, and welcoming host stand and entrance area.
• Monitor guest needs and communicate wait times accurately and professionally.
• Assist with special requests, VIP arrivals, and special occasions.
• Demonstrate knowledge of The Americano's menu, restaurant offerings, and hotel amenities.
• Address guest concerns promptly and escalate issues to management when appropriate.
• Support the restaurant team during busy service periods as needed.
• Uphold InterContinental luxury service standards and IHG's True Hospitality values.

Qualifications

• Previous experience as a Host/Hostess, Greeter, or in a customer-facing hospitality role preferred.
• Previous experience in an upscale restaurant, luxury hotel, or fine dining environment preferred.
• Excellent communication and interpersonal skills.
• Warm, welcoming, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to remain calm and composed in a fast-paced environment.
• Knowledge of reservation and seating management systems preferred.
• Ability to work collaboratively as part of a team.
• Must be available to work flexible schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent preferred.

Core Competencies

• Exceptional Guest Service
• Communication and Interpersonal Skills
• Organization and Attention to Detail
• Professionalism and Presentation
• Teamwork and Collaboration
• Problem Solving
• Luxury Hospitality Mindset

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry supplies weighing up to 25 pounds.
• Ability to work in a fast-paced restaurant environment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.