Amazon Connect Project Manager

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world‑class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Role: Technical Project Manager – AWS Contact Center Environments & CI/CD Delivery Location: Dallas TX or St. Louis MO Contract or Fulltime Position Summary We are seeking an experienced Technical Project Manager to lead the planning, coordination, and delivery of two new AWS environments and the implementation of end-to‑end CI/CD pipelines using GitHub and GitHub Actions for a cloud‑based contact center platform built on Amazon Web Services services including Amazon Connect, Amazon Lex, and AWS Lambda. The Project Manager will oversee cross‑functional teams consisting of AWS Infrastructure as Code (IaC) Architects, Site Reliability Engineers (SREs), AWS Full Stack Developers, QA teams, and business stakeholders to establish a standardized software delivery lifecycle across the environments. This role is responsible for managing schedules, dependencies, risks, communications, and governance to ensure timely and high‑quality delivery of the AWS contact center solution. Key Responsibilities Project Planning & Governance Develop and maintain an integrated project plan for: Creation and configuration of AWS environments, Infrastructure provisioning using Infrastructure as Code (IaC) & CI/CD pipeline design and implementation. Testing, validation, and production readiness. Define project scope, milestones, deliverables, assumptions, and dependencies. Establish project governance, status reporting, and executive communications. Manage RAID logs (Risks, Assumptions, Issues, Dependencies) and escalation paths. Facilitate steering committee meetings and stakeholder reviews. Environment Delivery Coordination Coordinate AWS teams to replicate and configure environments consistent with production standards. Ensure networking, IAM, security, logging, monitoring, and compliance requirements are met. Oversee environment validation and sign‑off processes. Manage implementation of GitHub‑based pipelines to promote code and infrastructure. Amazon Connect contact flows and configuration artifacts Amazon Lex bots and intents AWS Lambda functions Supporting infrastructure templates Ensure approval gates, rollback procedures, and release controls are defined. Cross‑Functional Team Leadership Lead daily coordination across architects, developers, QA, and operations teams. Remove blockers and ensure alignment across technical and business stakeholders. Track resource utilization and project budget. Quality & Release Management Coordinate testing strategies, including system integration, regression, and user acceptance testing. Manage release readiness reviews and deployment schedules. Ensure operational documentation, runbooks, and knowledge transfer are completed. Required Qualifications Bachelor’s degree in information technology, Computer Science, Engineering, Business, or related field. 7+ years of project management experience leading complex cloud and software delivery initiatives. 3+ years managing AWS‑based infrastructure and application projects. Experience delivering CI/CD implementations using GitHub and GitHub Actions. Familiarity with Amazon Connect, Amazon Lex, and AWS Lambda. Strong understanding of Agile, Scrum, and waterfall project methodologies. Experience managing distributed technical teams and vendor partners. Preferred Qualifications Project Management Institute PMP Certification. Amazon Web Services certifications such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect. Experience with contact center modernization programs. Familiarity with Infrastructure as Code tools such as Terraform or AWS CloudFormation. Knowledge of ITIL, change management, and release management practices. Key Skills Technical Project Management Risk and Dependency Management Executive Communication Agile Delivery Release Management Contact Center Technologies Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #J-18808-Ljbffr Brillio