Optometric Technician

Optometric Technician

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

Major duties and responsibilities include displaying a professional image, greeting patients promptly with a smile, promptly answering the telephone in a friendly and courteous manner, performing a variety of tasks to assist the optometrist in eye examinations, thinking out loud, asking open ended questions around the what, why and relevance to patient, performing tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame, attentive to details; reviewing prescriptions and/or patient information carefully; identifying special needs; consulting with Optician, Managing Doctor or Retail Management when necessary, showing patience and courtesy to indecisive or difficult customers/patients, performing work accurately and thoroughly despite time pressure and patient volume, identifying situations involving unsatisfied patients and acting quickly for effective resolution, demonstrating knowledge of appointment book/scheduling procedures and computer operation/procedures, handling and filing all patient records in an organized and efficient manner in accordance with HIPAA, supporting retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs, placing contact lens trial orders, ensuring no expired contacts and maintaining the contact lens room in a neat, orderly and free of clutter, utilizing the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees, entering prescription information with accuracy and attention to detail, maintaining safe working environment for all associates, customers and patients, supporting compliance of visual merchandising in the exam lanes, assessment room and contact lens area, ability to adapt to various examination scenarios and be personable with patients and staff, performing all pre-examination testing with accuracy and attention to detail; taking initiative to explain all measurements and answer any questions the patient may have, utilizing clinical and product knowledge, providing coaching and guidance to patients on care and handling of contact lenses, responsible for maintenance and disinfection of equipment; providing clinical support to the optometrist as needed, monitoring and maintaining inventory of supplies and contact lenses in exam rooms, supporting retail as capacity and patient demand allows.

Basic qualifications include a high school graduate or equivalent, minimum of one year strong customer service skills (internal/external), leadership skills, strong communicator and listener, problem solving ability, organization skills, strong interpersonal skills, ability to assess priorities, address multiple tasks and deadlines in fast-paced environment, ability to work autonomously, knowledge of office environment, strong basic math skills. Preferred qualifications include experience in retail and/or optical, experience in healthcare.