Room Attendant

Room Attendant

The Room Attendant contributes toward high levels of guest satisfaction by achieving or exceeding the Company's and Hotel Brand's standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns. Essential Functions: Clean assigned guest rooms and stock with appropriate supplies in accordance with quality and timeliness standards; pick up trash; change linen; make bed; clean bathroom thoroughly; vacuum and dust the guest room, clean windows and balcony, if applicable. Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions. Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor. Maintain required inventory on housekeeping cart; order or obtain additional supplies as needed; store the cart in accordance with established procedures. Assist in the Laundry Department as requested. Deep cleaning projects/daily special projects. Other duties as assigned by management. Job Specifications: Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment. Ability to read and understand written instructions to carry through housekeeping tasks. Good command of the English language; second language proficiency desirable Excellent time management skills and ability to multi-task and prioritize work Ability to maintain customer focus Excellent organizational and planning skills Excellent interpersonal skills. Ability to work well in a team environment. Ability to follow corporate and brand standards and procedures. Work Environment: This job operates in a hotel environment. This role routinely uses standard housekeeping equipment. Exposure and frequent use to commercial and household chemicals and cleaning solutions. This position works indoors.

Skills

Required

• Customer Focus Expert
• Multitasking Expert
• Teamwork Expert

Preferred

• Communication Expert
• Planning & Organizing Expert

Education

• Preferred High School Diploma / GED or better