Application Engineer

Application Engineer

Reports To: Applications Service Manager

Location: Washington or Idaho (Corporate or Regional Office)

Position Summary

We are seeking a highly skilled and detail-oriented Application Engineer to support the design, implementation, maintenance, and optimization of enterprise applications. This role is responsible for ensuring application reliability, security, compliance, and operational efficiency while supporting critical business functions.

The Application Engineer will work closely with business stakeholders, technical teams, and third-party vendors to understand requirements, configure and enhance applications, troubleshoot issues, and support successful deployments. This position requires a blend of technical expertise, strong communication skills, and a customer-focused mindset.

Successful Candidates Will:

• Lead by example.
• Develop productive relationships with business and technical leaders.
• Demonstrate integrity, teamwork, accountability, and professionalism.
• Support operational effectiveness, productivity, and efficiency initiatives.
• Deliver exceptional customer service and support.

Key Responsibilities

1. Application Design, Support & Administration

• Design, configure, customize, and optimize enterprise applications, including core business platforms, document management systems, IT service management (ITSM) tools, file transmission systems, and payment-related applications.
• Coordinate and execute application installations, upgrades, and integrations.
• Troubleshoot technical issues, perform root-cause analysis, and implement timely resolutions.
• Provide post-deployment support to ensure stable and reliable operations.
• Monitor application health and proactively identify opportunities to improve system performance and functionality.
• Analyze user feedback and operational data to enhance application effectiveness.

2. Technical Consultation

• Collaborate with business users and stakeholders to understand requirements and technical challenges.
• Provide expert guidance on product capabilities and recommend effective solutions.

3. System Integration

• Partner with internal teams and third-party vendors to integrate new technologies with existing infrastructure.
• Ensure reliable and secure data exchange across core platforms, customer-facing solutions, and back-office systems.

4. Collaboration & Communication

• Serve as a liaison between IT teams, business units, and external partners.
• Provide regular updates regarding application performance, project status, and operational initiatives.

5. Training & Documentation

• Create and maintain technical documentation, user guides, and support materials.
• Train end users and internal teams on new applications, enhancements, and system upgrades.

6. Service Delivery & Operational Excellence

• Maintain knowledge of company systems, products, regulatory requirements, and business processes.
• Support projects, audits, compliance initiatives, and operational improvements.
• Foster collaborative relationships across departments to support issue resolution and service delivery.
• Assist with cross-functional planning and coordination to minimize business disruption.

7. Risk Management & Compliance

• Monitor application performance, resolve issues, and ensure assigned work is completed effectively and on schedule.
• Utilize Agile methodologies to manage and prioritize work activities.
• Comply with organizational policies, security standards, and regulatory requirements.
• Complete required training and development activities.
• Maintain confidentiality and protect sensitive company and customer information.
• Support team members through knowledge sharing and mentoring.

Qualifications

Education, Skills & Experience

• 2-3 years of experience as an Application Engineer, preferably within banking, financial services, or another regulated industry.
• 2-3 years of experience supporting or administering enterprise applications.
• Experience with tools and technologies such as Azure DevOps, GitHub, DNA, or similar platforms.
• Familiarity with APIs, middleware, and systems integration.
• Working knowledge of operating systems, networking concepts, server administration, and cloud technologies.
• Experience supporting cloud-based applications and platforms.
• Understanding of regulatory and compliance requirements within a business environment.
• Strong analytical, troubleshooting, organizational, and communication skills.
• Ability to manage confidential information and work effectively across technical and business teams.
• Strong listening skills with the ability to gather requirements and translate business needs into technical solutions.
• Self-motivated, collaborative, and capable of working independently with minimal supervision.

Physical Requirements

• Light intermittent physical effort.
• Ability to sit or stand for extended periods.
• Frequent transitions between seated and standing positions.
• Repetitive hand and wrist movements.
• Ability to use a computer monitor for extended periods.
• Ability to communicate effectively in person, over the phone, and via video conferencing.
• Occasionally lift or carry items up to 20 pounds.
• Occasionally stoop, bend, crouch, or kneel.

Working Conditions

• Typical office environment.
• Ability to use a smartphone and other mobile devices to monitor and respond to business needs when away from the office.
• Occasional travel may be required.

Reporting Relationships

Supervisory Relationship

• Reports directly to the Applications Service Manager.

Internal Relationships

• Works closely with Information Technology teams, business stakeholders, department leadership, and senior management.

External Relationships

• Interacts with third-party vendors, service providers, and technology partners as needed.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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