Accounts Receivable and Collections Specialist

POSITION OVERVIEW

The Accounts Receivable and Collections Specialist I is charged with ensuring customer accounts have been properly billed, facilitating timely collections, providing superior customer service, and promoting continuous improvements to the end-to-end billing and collections process. In addition to collecting on their individual portfolios, the Accounts Receivable and Collections Specialist I will work within a team consisting of three other team members who collaborate and have shared responsibilities, working together to achieve the common goals of the department.

DUTIES & RESPONSIBILITIES

• Ensure timely collection of open receivables by executing proper account management and utilizing various aging reports.
• Maintain strong, positive customer relationships and enhance/protect sales and profitability.
• Assist the Credit and Collections team with daily activities such as responding to customer inquiries, providing invoice and statement copies as requested, setting up new customer accounts, managing customer’s exemption certificates and other tasks as needed.
• Resolve billing, payment and dispute issues as they arise. Recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss.
• Provide daily support to our internal operations team through email, phone and in-person communications. Answer questions and assist with trouble shooting as needed.
• Review internal accounts receivable schedules for open items and communicate actions needed to internal operations team members.
• Participate in monthly reviews with leadership to discuss delinquent accounts and needed actions.
• Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies.
• Ensure we exceed our internal and external customers’ expectations by providing superior customer service.
• Other responsibilities as assigned.

KNOWLEDGE REQUIREMENTS AND QUALIFICATIONS

• High school diploma or GED with at least two years of relevant collections experience.
• Positive attitude with a focus on taking care of our customers.
• Self-motivated individual contributor who is also a team player.
• Independent thinker with a strong sense of accountability for self and team.
• Strong organizational skills with great attention to detail.
• Natural problem solver with a self-starter mind set.
• Eagerness to improve processes and procedures.
• Proficient with Microsoft Office Applications, specifically Excel, Word and Outlook.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to meet deadlines and follow-up on pending issues.

OTHER RELEVANT INFORMATION ABOUT THIS ROLE

• We are located at 75th Avenue, just south of the I-10
• This is an in person / on site role. We are not offering remote work at this time
• This is a full-time, hourly position paying $20-$22 per hour, DOE
• This role is eligible for a performance based collection incentive paid monthly. The specific range will be determined based upon the complexity of the receivable portfolio assigned. The expected equivalent for this incentive is an additional $2-$8 per hour