Waiter / Waitress

Job Title: Server

Department: CRE

Reports to: Bar Manager

Job Type: Non - Exempt

Pay: $22 per hour plus tips

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Server is responsible for delivering exceptional hospitality service within a premium Commercial Real Estate (CRE) amenity lounge. This role supports lounge operations by serving alcoholic and non-alcoholic beverages, delivering bar and café menu items, maintaining lounge presentation standards, and ensuring an elevated experience for tenants and guests. The ideal candidate is service-oriented, professional, energetic, and capable of thriving in a fast-paced hospitality environment.

Key Responsibilities:

Guest Service & Hospitality

• Provide friendly, professional, and attentive service to tenants, clients, and guests.
• Create a welcoming lounge experience that reflects the property's hospitality standards.
• Anticipate guest needs and respond promptly to requests.
• Build positive relationships with lounge members and frequent visitors.

Food & Beverage Service

• Serve beer, wine, cocktails, coffee beverages, soft drinks, and other menu offerings in accordance with company policies and local regulations.
• Deliver prepared food items from the kitchen or bar to guests in a timely manner.
• Accurately communicate menu offerings, ingredients, and daily specials.
• Clear and reset tables efficiently throughout service periods.
• Monitor guest satisfaction and address service concerns professionally.

Runner & Bar Support

• Assist bartenders and lounge staff with stocking, replenishment, and service support.
• Deliver food and beverages throughout lounge spaces, conference areas, and event venues as needed.
• Maintain cleanliness and organization of service stations, bars, and dining areas.
• Support event setups, breakdowns, and special activations within the lounge.

Operational Excellence

• Follow all food safety, sanitation, and responsible alcohol service guidelines.
• Maintain accurate knowledge of menus, ingredients, and beverage offerings.
• Assist with inventory organization and stock rotation.
• Ensure all lounge areas remain clean, organized, and presentation-ready.
• Comply with all company policies and safety procedures.

Qualifications:

Required

• High school diploma or equivalent.
• 1+ year of experience in hospitality, restaurant, hotel, lounge, café, country club, or food and beverage service.
• Strong customer service and communication skills.
• Ability to work on feet for extended periods and lift up to 30 pounds.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.

Preferred

• Experience in upscale hospitality, hotel, private club, or corporate dining environments.
• Food Handler Certification.
• Alcohol Awareness Certification (TIPS, ServSafe Alcohol, or equivalent).
• Knowledge of beer, wine, cocktails, and specialty coffee service.
• Experience supporting private events and catering functions.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.