IT Support Administrator

CloudShare is a fast-growing SaaS company delivering secure, scalable virtual environments that enable organizations to collaborate, train, develop, and operate in cloud-based digital workspaces. Our platform powers virtual desktops, immersive collaboration, and secure remote infrastructure for enterprise and mid-market customers worldwide.

We are looking for a proactive and service-oriented IT Support Administrator to join our growing team in Denver. In this role, you will be responsible for providing technical support across the organization, managing end-user systems, supporting cloud productivity platforms, and helping maintain a secure and efficient IT environment.

The ideal candidate is highly organized, customer-focused, and experienced in supporting both Google Workspace and Microsoft 365 environments within a fast-paced SaaS organization. You will work closely with employees across departments, ensuring a seamless technology experience while supporting security, compliance, and operational excellence.

Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and account access issues.
• Troubleshoot and resolve issues related to Windows, macOS, mobile devices, and peripheral equipment.
• Manage workstation deployment, configuration, onboarding, offboarding, and device lifecycle management.
• Administer Google Workspace (Gmail, Drive, Groups, Admin Console) and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
• Manage user accounts, permissions, MFA, and access controls across company systems.
• Support SaaS applications, SSO integrations, and identity management platforms.
• Assist with endpoint security management, patching, encryption, vulnerability remediation, and device compliance.
• Support SOC 2 and ISO 27001 compliance initiatives, including evidence collection, control execution, and audit readiness.
• Monitor and respond to security-related incidents, phishing reports, and suspicious activity.
• Maintain inventory of laptops, software licenses, and IT assets.
• Support conference room technology, AV equipment, and remote employee setups.
• Create and maintain technical documentation, knowledge-base articles, SOPs, and onboarding/offboarding procedures.
• Contribute to IT projects, system upgrades, process improvements, and technology rollouts.

Requirements

• 3+ years of experience in Desktop Support, IT Support, Help Desk, or a similar role.
• Hands-on experience administering both Google Workspace and Microsoft 365 environments.
• Strong troubleshooting skills across Windows and macOS operating systems.
• Experience supporting SaaS applications, user provisioning, and identity management platforms.
• Familiarity with endpoint management and device administration tools such as JumpCloud, JAMF, or similar platforms.
• Experience working with ticketing systems such as Jira or similar service management tools.
• Working knowledge of security best practices and compliance frameworks, including SOC 2 and ISO 27001.
• Excellent communication and customer service skills with a strong attention to detail.
• Ability to prioritize multiple tasks and provide outstanding support in a fast-paced environment.
• Experience supporting hybrid and remote work environments.

Nice to Have

• Experience with Okta, Azure AD, or other identity and access management solutions.
• Exposure to EDR, endpoint security, and vulnerability management platforms.
• Experience supporting conference room technologies and AV systems.
• Previous experience in a SaaS or high-growth technology company.

Benefits

We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

In accordance with applicable pay transparency laws, the compensation range listed above reflects the anticipated base salary range for this role. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.