Server Hawks Peak

Job Description

Job Description

Description:

Pay Rate : $20.86/hr. (depending on experience)

Shift : Varies, weekends required

Position Type: Part-time, non-exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $20.86/hr. - $21.90/hr. , depending on experience, with opportunities for annual performance-based increases.
• Full Coverage (for full-time employees) : 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Server – Hawks Peak delivers outstanding guest service in a high-energy, entertainment-driven environment where sports, food, and hospitality come together. This position plays a key role in creating a lively and welcoming experience for all guests by providing timely, friendly and knowledgeable service. The Server ensures each guest interaction reflects the venue’s fun, fast-paced atmosphere while maintaining the professionalism and elevated service standards expected through the casino & hotel property.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Guest Engagement & Service Execution: Greet guests promptly and enthusiastically, creating a warm and energetic first impression. Take accurate food and beverage orders while establishing rapport and delivering elevated guest service.
• Menu & Venue Knowledge: Offer informed recommendations on food, drinks, and venue promotions, including sports programming. Maintain a strong knowledge of all menu items, ingredients, allergens, and daily specials.
• Order Delivery & Follow-Up: Deliver drinks and food with precision and timeliness, ensuring guest satisfaction at each step. Check back with guests regularly to anticipate needs, offer refills, and enhance the dining experience.
• Upselling & Revenue Support: Maximize guest experience and sales through suggestive selling and upselling techniques. Promote venue-specific events, promotions, and specialty items to drive guest engagement and sales.
• Table Maintenance & Cleanliness: Pre-bus and maintain tidy tables throughout the dining experience to support efficiency and cleanliness. Reset tables quickly and accurately to ensure readiness for the next guest seating.
• Side Work & Station Readiness: Complete assigned opening, closing, and shift duties including stocking and sanitation tasks. Maintain clean and organized service areas, including wait stations, floors, and communal spaces.
• Responsible Alcohol Service: Follow all WA State liquor laws and MAST guidelines to ensure safe and compliant alcohol service. Remain alert to signs of overconsumption and take appropriate action in coordination with leadership.
• Team Collaboration & Support: Assist team members during peak periods by running food, helping with bar or host duties, and refilling beverages. Participate in pre-shift meetings and communicate effectively to support seamless operations and team cohesion.
• Guest Issue Resolution: Address guest concerns or complaints with professionalism and urgency, escalating when needed. Ensure each guest leaves satisfied and with a positive impression of the venue and team.
• Other Duties as Assigned: Carry out additional responsibilities and projects as requested by leadership to support departmental goals.

Education and Experience :

• One (1) year experience in a sports bar, restaurant or casino dining environment.
• Familiarity with POS systems and handheld ordering devices.

Skills and Abilities :

• Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
• Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
• Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
• Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.
• Knowledge Retention: Strong memory for menu items, modifications and venue promotions.

PREFERRED

Education and Experience :

• Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.