Assistant Branch Manager

Assistant Branch ManagerLCNB National Bank is seeking an Assistant Branch Manager to support daily branch operations, deliver an exceptional customer experience, and contribute to the achievement of branch goals. This role partners closely with the Branch Manager/Officer and Regional Retail Manager to ensure operational excellence, regulatory compliance, associate development, and strong customer relationships. The Assistant Branch Manager supports business growth through customer engagement, referrals, community involvement, and collaboration with internal business partners while fostering a culture of teamwork, accountability, and service excellence. As part of LCNB's leadership succession strategy, this position provides a valuable development opportunity for associates interested in advancing to future Branch Manager/Officer roles. The Assistant Branch Manager gains hands-on leadership experience in branch operations, associate coaching, business development, and branch management while supporting branch performance and growth. This position requires a broad knowledge of bank products, services, and operations and applies that knowledge to ensure activities are conducted in accordance with applicable regulations and bank policies.Essential Functions and ResponsibilitiesSupport daily branch operations while promoting efficiency, accuracy, exceptional customer service, and operational excellence.Foster a customer-focused culture centered on relationship building, responsiveness, and service excellence.Ensure compliance with all regulatory requirements, internal controls, audit standards, and bank policies and procedures.Develop and deepen customer relationships by identifying financial needs, making referrals, and partnering with internal teams to deliver comprehensive financial solutions, including:Consumer, Mortgage, and Commercial LendingTreasury ManagementInvestment & Wealth Management ServicesParticipate in business development efforts through community involvement, networking, relationship building, and local market engagement.Provide day-to-day leadership, coaching, training, and development for branch associates, including onboarding, performance feedback, and career development support.Maintain flexibility to work from and travel to other branch locations to support staffing needs, gain diverse operational experience, and contribute to a consistent customer and associate experience across the region.Encourage and support associate participation in referral generation, business development activities, and community engagement opportunities.Support branch growth through customer acquisition, relationship expansion, referrals, and achievement of branch goals.Serve as a leadership resource and assume operational and supervisory responsibilities as needed.Assist with branch administrative responsibilities, including scheduling, timecard review, operational reporting, and workflow coordination.Support audits, operational reviews, and compliance examinations while maintaining strong audit performance.Collaborate with business partners and leadership to resolve complex customer concerns, support specialized transactions, and improve operational effectiveness.Ensure daily, weekly, and monthly operational activities are completed accurately and on time.Make sound business decisions utilizing judgment, experience, analysis, and established guidelines.Maintain confidentiality of customer and bank information.Comprehend, retain, and apply information necessary to perform responsibilities effectively.Perform other duties and responsibilities as assigned.Qualifications/Education/ExperienceHigh School diploma or GED equivalent (required)College degree in Business or related field (preferred)2+ years of retail banking experiencePrevious experience serving as a lead, supervisory, mentoring or developmental leadership capacity preferredDemonstrated interest in leadership growth and career progressionOhio Notary Public (or the ability to obtain commission within first three months of employment)NMLS (obtained or transferred within 45 days)Competencies/SkillsDemonstrated leadership potential and ability to positively influence othersAbility to coach, support, and develop associatesStrong customer service and relationship-building abilitiesBusiness development aptitude and networking abilitiesProfessionalism and ability to positively represent LCNB within the communityExcellent verbal and written communication skillsStrong interpersonal and collaboration skillsStrong judgement, problem-solving, and decision-making abilitiesStrong organizational and time-management skillsAbility to manage multiple priorities and adapt in a changing environmentHigh level of accuracy and attention to detailProficiency in Microsoft Office and banking-related systemsAbility to comprehend, retain, and apply information necessary to perform duties effectivelyWorking ConditionsAbility to remain in a stationary position 50% of the timeOccasional movement to access files, equipment, and operational areasRegular use of computer, phone, and standard office equipmentOccasionally moves coin bags weigh up to 50 lbs.Occasionally will need to travel up to a 30-mile radiusCompliance StatementThe associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans