Fraud Support Analyst

Associate Analyst Bank Fraud Support

Work Location: Charlotte, NC Pay: $25/ hour The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with Fraud Leadership and Operations to assist with the deterrence of fraud against Bank. This requires the ability to conduct research, execute various methods, and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each finding.

The Work You'll Do

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance, and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensure enterprise-wide compliance with established standards, policies, and procedures for the bank set by Corporate Security or other Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications, and any suspicious activity on existing accounts.
• Assist management in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

• 1+ year of experience in retail branch banking Bank Fraud preferred.
• 1+ year of experience in a customer service/call center environment (preferred).
• Knowledge of fraudulent banking transactions strongly recommended.
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis.
• Strong written and verbal communication skills.