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Helpdesk Support Analyst

EHS TECHNOLOGIES CORPORATION

Job Description

Job Description

Description:

Responsibilites:

  • Serve as the first point of contact for IT support via phone, email, or ticketing system 
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications 
  • Log, track, and manage incidents and service requests in the ticketing system 
  • Provide support for common systems such as email, printers, VPN, and network access 
  • Escalate unresolved or complex issues to appropriate teams 
  • Follow up with users to ensure issues are resolved and satisfaction is met 
  • Assist with user account setup, password resets, and access management 
  • Install, configure, and maintain end-user hardware and software 
  • Document solutions and contribute to the knowledge base 
  • Adhere to service level agreements (SLAs) and support standards
Requirements:

Minimum requirements: Associates degree and 1-4 years experience

*position subject to CSWF requirements*

Vacancy posted 28 days ago
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