Sales Key Holder San Antonio, TX

Sales Key Holder - San Antonio, TX Key holders provide an exceptional experience for every Brilliant Earth customer. They guide the customer through the sale and mentor teammates, ensuring a personalized experience while meeting sales targets in a fast‑paced environment. This role is in‑person at the San Antonio, TX showroom and requires a full‑time schedule that includes weekend days. Compensation: $25–$27 per hour (range may be adjusted at any time). Responsibilities Guide customers to purchase via in‑person and virtual appointments, creating memorable and personalized experiences. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Develop and demonstrate product knowledge as it pertains to diamonds, gemstones, and fine jewelry. Use our ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Travel to support other showroom locations. Support onboarding new Jewelry Consultants through shadowing daily activities, as well as providing support for continuing education. Participate in mentorship and training programs, providing dedicated support and guidance to new and existing Jewelry Consultants. Act as Assistant Manager on site, as needed, including assigning appointments, scheduling and sales dashboard oversight, and escalation management. Qualifications 1+ years of demonstrated high‑achieving performance in a sales‑based retail position (luxury and/or omni‑channel experience preferred). Experience managing people in retail or direct‑to‑consumer sales, store leadership, or keyholder experience a plus. Dedicated desire to coach and mentor to set teammates up for success and continuously improve team performance. A true passion for helping people and creating positive customer service experiences. Highly organized with focus on execution, problem solving, and improving processes. Motivated self‑starter with high‑efficiency work style, while maintaining attention to detail. Excellent written and verbal communications. Ability to think critically and adapt quickly in a flexible environment. Exceptional time‑management skills and accountability. Team player with an ability to work collaboratively to achieve business goals. Robust CRM software experience. Ability to travel up to 50%. Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts. Interest in socially and environmentally responsible organizations and products. Benefits Career Growth. We provide regular 1‑1s, training opportunities, and an annual 360 review process to create clear pathways for growth. Set Schedule. Consistent weekly hours and two consecutive days off. Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings. Employee Discounts. Generous discount on our jewelry. Sales Incentive Programs. Incentives to recognize and reward performance. Mental Wellness Perks. Access to mental health resources and an Employee Assistance Program with 24/7 counseling. Giving Back and Volunteer Opportunities. Support for local initiatives and volunteering. Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. 401(k) match. Generous match. Paid Time Off. Accrue three weeks of PTO in the first year. Parental Leave. Paid parental leave to bond and care for new additions. Disability and Life Insurance. 100% employer‑paid. Equal Employment Opportunity Statement Brilliant Earth recognizes the value of diversity and inclusion on our team, and we celebrate each other’s successes, lessons, and unique perspectives. We are committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities, and we maintain a work environment and hiring process free of harassment or discrimination. Notice to Los Angeles, CA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth, LLC