Program Service Manager

Job Description

Job Description

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

Position Purpose of The Program Service Manager: 

The Programs Service Manager is responsible for Network activity including, but not limited to, customer service, community outreach, relationship building, training assistance, and network standards reviews of assigned Gleaners’ Partners within their territory. The Programs Service Manager is responsible for ensuring compliance with Feeding America, government regulations, and health codes as well as all donor/grant requirements. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.

• 14 paid holidays 3 Paid Sick Leave Days, Federal Holidays, 2 Volunteer Days & Birthday
• Learning & Development Opportunities
• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

Essential Functions of  The Program Service Manager:

• Manage Gleaners’ hunger relief distribution activity for assigned Programs (Gleaners2Go, Drive & Dish, Home Delivery, etc.) within a specific territory of Gleaners’ service area.
• Serve as primary point of contact for all assigned Partners to ensure the highest level of customer service.
• Work as a liaison between the assigned Partners and other internal departments.
• Work collaboratively across departments in Gleaners organization to ensure the achievement of operational efficiencies.
• Manage and ensure compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits and inspections with proper tracking and documentation, including site compliance. 
• Expand and leverage community partnerships within assigned territory to recruit new and/or enhance current Programs distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
• Provide guidance on any hunger relief efforts in assigned territory in collaboration with internal and external partners to strengthen the existing network.
• Collaborate with Advancement & Finance Departments in Fund Raising Efforts and Grant Management.
• Ensure that all Programs Standard Operating Procedures (SOPs) and other documentation are regularly reviewed, updated, and shared as needed.
• Active participation in staff, departmental, board or board committee meetings as requested.
• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Provide information for Feeding America’s Network Activity Report, biennial audit, fiscal year end audit, and other reports as needed.
• Perform all other duties as assigned.

Education and/or Experience of  The Program Service Manager:

• Bachelor’s Degree or equivalent experience.
• Work experience in related field.
• Food Safety and Handling Certified, or ability to be certified. 

Other Skills and Abilities of  The Program Service Manager:

• Excellent interpersonal, oral, written communication and presentation skills.
• Competent in Microsoft Excel, Word, Power Point, and Outlook.
• Ability to create, analyze and present/articulate reports and findings.
• Ability to work in databases (such as Customer Service Management System).
• Initiative/self-starter/ability to work without close supervision.
• Strong organizational, interpersonal, and relationship management skills.
• Highly organized, detail-oriented, ability to handle multiple priorities and projects while working independently under minimal supervision.
• Demonstrates good judgment, problem solving, and decision making.
• Outstanding public demeanor for dealing with partners, coworkers, board members, volunteers, donors, and the community.
• Results-orientated, a passion for creativity, innovative vision, and passion for out-of-the-box thinking.
• Ability to work with people of diverse backgrounds.
• A commitment to full and visible participation as a hunger relief leader in the community.
• Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider.

Please go to our career site for full job description at full position attached as a PDF

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.