Hospitality Manager

Job Description

Job Description

 

 

Hospitality ManagerCreate Exceptional Experiences. Lead with Heart.

At The Village at Orchard Ridge , we believe hospitality is more than service. It is about creating meaningful experiences, building relationships, and helping residents feel truly at home. We are seeking a dynamic and service-focused Hospitality Manager to lead hospitality operations, elevate resident satisfaction, and foster a welcoming, engaging community environment.

If you are passionate about customer service, relationship building, and creating memorable experiences while leading a dedicated team, this is an exciting opportunity to make a meaningful impact every day.

What You'll Do

As the Hospitality Manager, you will serve as a key ambassador for the resident experience, ensuring exceptional service standards across the community. Responsibilities include:

• Lead and oversee hospitality programs, services, and resident engagement initiatives.
• Build strong relationships with residents, families, guests, and team members.
• Respond to resident inquiries and concerns promptly and professionally.
• Coordinate special events, celebrations, and community activities that enhance resident satisfaction.
• Collaborate with department leaders to deliver seamless service and exceptional experiences.
• Recruit, train, coach, and develop hospitality team members.
• Monitor service quality and implement improvements to enhance resident experiences.
• Support move-ins and orientation activities to ensure a warm welcome for new residents.
• Maintain accurate records, reports, and resident feedback data.
• Foster a culture of hospitality, professionalism, and person-centered service excellence.

What We're Looking For

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.

• Minimum of 3 years of experience in a front-of-house management role within hospitality, senior living, dining services, hotel operations, or a related customer service environment.

• Strong leadership skills with the ability to motivate, coach, and effectively manage a team.

• Excellent communication and interpersonal skills with a strong focus on customer service, resident satisfaction, and relationship building.

• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.

• Proficiency with point-of-sale (POS) systems and computer applications, including Microsoft Office.

• Experience coordinating and executing catering events, including consulting with residents, families, and clients to plan successful events and special occasions.

• Flexible and adaptable, with the ability to respond to the changing needs of residents, guests, and team members.

• Demonstrated professionalism, sound judgment, and strong communication skills.

• Demonstrated success leading teams and delivering exceptional customer experiences.
• Excellent communication, organizational, and problem-solving skills.
• Ability to read and speak English.

Compensation & Benefits

Salary Range: $55,000 - $70,000 annually , with final compensation based on experience, qualifications, and demonstrated skills.

Our Comprehensive Benefits Include:

• Earn up to 5 weeks of PTO in your first year!
• 403(b) retirement plan with employer matching
• Medical, dental, and vision insurance plans
• Employer-paid life and disability insurance
• Pet insurance to keep your furry friends happy
• Team member recognition programs and discounted meals
• Up to $4,000 annual tuition reimbursement to support your continued education 

Why Join The Village at Orchard Ridge?

At The Village at Orchard Ridge, you'll be part of a team dedicated to enriching the lives of older adults through exceptional service, meaningful connections, and compassionate care. Every interaction is an opportunity to create a sense of belonging and make a lasting difference in the lives of our residents.

Bring your passion for hospitality, leadership, and service excellence to a community where your work truly matters. Apply today!

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