Automotive Service Manager: Lead Repairs & Customer Care

NTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers NTB is proud to join the Mavis Tire Family. We're looking for full‑time Automotive Assistant and Service Managers to join Team Mavis at one of our state‑of‑the‑art automotive service and retail tire sales centers in the Westlake, OH area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. About the Position of Assistant Manager As a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members. About the Position of Service Manager The Service Manager is responsible for assisting customers with tire selections and recommending necessary under‑car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high‑quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in‑store experience and strive to meet customer expectations. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on‑the‑job training and opportunities for career growth and advancement. Qualifications We recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. Application What are you waiting for? APPLY NOW! Candidates can apply online at OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll‑free # at View phone number on click.appcast.io. For more information about Mavis, please visit Mavis is an Equal Opportunity Employer #J-18808-Ljbffr MavisTire