Software Development Specialist

Software Development SpecialistNTT DATA Services is currently seeking a Software Development Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Overall 6-9 years of relevant experience in application Maintenance and Support with L2 role Hands-on Unix/Linux, SQL (Sybase, Snowflake, or Oracle etc.), and Object-Oriented Programming (Python, Java, etc.) Excellent communication, cross-functional collaboration, and crisis management abilities End-to-end incident ownership, Root Cause Analysis, and coordinating fix proposals with AppDev/L3 teams Practical experience utilizing AI models or GenAI/LLM tools for log analysis, debugging, and support automation Strong in writing SQL queries. AWS knowledge and minimum hands on is preferable Knowledge on any other scripting/Coding languages – preferably JavaDetails:Actively provide support for resolution of L2 issues with detailed analysis. Also help with code fixes and rigorous testing where requiredGood knowledge of Unix, SQL and scripting languagesWork on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous deliveryContinually focus on enhancing the performance of the applicationsWork effectively in collaboration with other team membersProvide technical feedback and support to Development teamsPerform detailed RCA of issues in production, and implement corrective actionsValidated collaboration and communication skills, being able to lead in a global environmentValue-Add Elements (Recommended Additions)Cloud Migration: Awareness of AWS, microservices, and distributed computing (e.g., Kubernetes, Spark, Airflow) as applications transition to the cloudMarket Risk Domain: Familiarity with concepts like Value-at-Risk (VaR), Stress Testing, and regulatory frameworks (e.g., CCAR, Basel III, FRTB)AWS certification is added advantageAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.