Customer Service & Scheduling Coordinator [Remote]

Terranovahire

Remote job

We are looking for a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. This role combines customer service and administrative responsibilities to ensure a seamless experience from the initial inquiry through completion of services.

The ideal candidate is organized, professional, detail-oriented, and committed to delivering exceptional customer service.

Responsibilities

Respond to customer inquiries via phone, email, chat, and online platforms
Assist customers with reservations, scheduling, and service arrangements
Research available options and provide information based on customer needs
Coordinate accommodations, transportation, activities, and related services
Manage confirmations, schedule changes, and customer updates
Maintain accurate customer records and documentation
Communicate with suppliers and service providers regarding customer arrangements
Monitor active reservations and ensure all details are accurate
Assist customers with modifications, cancellations, and special requests
Resolve customer concerns professionally and efficiently
Follow up with customers regarding upcoming services and requests
Provide ongoing support throughout the customer experience
Participate in company training and development programs

Qualifications

Strong verbal and written communication skills
Excellent customer service skills
Strong organizational and time-management abilities
Ability to manage multiple customer requests simultaneously
Attention to detail and accuracy
Strong problem-solving and critical-thinking skills
Comfortable using scheduling software, email, and online platforms
Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
High school diploma or equivalent preferred

Benefits

Remote work environment
Comprehensive training provided
Ongoing learning and professional development opportunities
Access to company-supported tools and resources
Supportive team culture
Employee recognition programs
Continuing education opportunities
Industry-specific training resources
Opportunities to expand customer service and coordination skills

Vacancy posted 11 days ago

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