Membership Sales & Engagement Representative (2198)

Belonging and Well-Being Champion

Weingart YMCA Wellness and Aquatic Center - Los Angeles, CA 90044

Overview

Salary Range $17.87 - $17.87 Hourly Position Type Part Time (up to 29 hours) Job Shift Any Travel Percentage None Category Entry Level

Description

Community Wellbeing Champion is responsible for fostering a culture of belonging, health, and connection across YMCA membership and wellness experiences. This role combines the personal engagement and health support of a Healthy Lifestyles Counselor with the sales and service expertise of a Membership Sales and Service Representative. The Community Wellbeing Champion serves as a frontline ambassador for the YMCA welcoming all, connecting members to programs and people, helping them pursue their wellness goals, and driving membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, this position advances the Y's mission to strengthen the foundations of community through healthy living and inclusion.

Essential Functions

• Membership Engagement
• Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
• Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
• Facilitate small-group connections to enhance member belonging and long-term engagement.
• Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
• Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability
• Membership Sales and Retention
• Actively promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.
• Conduct prospective member interviews, tours, and follow-ups closing with an invitation to join the YMCA.
• Meet or exceed individual and team membership sales and retention goals.
• Implement grassroots and digital outreach strategies to engage local communities and attract new members.
• Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.
• Healthy Living Support
• Support members in achieving health and wellness goals by monitoring progress, offering encouragement, and connecting them to appropriate programs.
• Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
• Monitor activity in the fitness center to ensure safety, cleanliness, and a positive environment for all.
• Assist in implementing health education initiatives, fitness challenges, and community wellbeing events.
• Operations and Compliance
• Accurately process memberships, payments, and registrations while maintaining data integrity.
• Adhere to cash-handling procedures and maintain confidentiality of member information.
• Uphold YMCA policies related to safety, supervision, mandated reporting, and risk management.
• Participate in staff meetings, trainings, and association-wide campaigns such as the Annual Support Campaign.
• Model and enforce the YMCA's Code of Conduct and Core Values of Caring, Respect, Honesty, and Responsibility
• Leadership
• Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
• Participate in community outreach through grassroots outings, building relationships and partnerships with community leaders, local businesses, and local government.

Qualifications

Minimum Qualifications

• Education: High school diploma preferred or Bachelor's degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
• Specialized Skills: Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.
• Related Experience: 12 years of experience in membership sales, customer service, or health and wellness coaching preferred. Proven ability to build relationships, meet sales goals, and motivate others toward healthy living
• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
• Must be able to stand for extended periods and lift up to 20 pounds.
• Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.

YMCA of Metropolitan Los Angeles