Student Services Specialist

Customer Service Representative

Location: Knoxville, TN – On-Site

Pay: $20.95

Schedule: Shifts scheduled within operating hours of 8:00 AM–8:00 PM

Employment Type: Contract-to-Hire

Make a Difference in a Student’s Future!

Are you someone who enjoys helping people, solving problems, and being part of a team that makes a difference? Join a supportive team helping students and families navigate education funding, financial aid, student accounts, and other school-related services.

This is more than a typical call center role! You'll help students find answers, work through challenges, and better understand the resources available to them. You'll be part of a team that values collaboration, recognizes employee contributions, and takes pride in making a positive impact.

If you bring positive energy, enjoy working with people, and are looking for an opportunity to grow with a company long-term, this could be a great fit for you!

What You'll Do

• Answer inbound calls from students and parents.
• Research questions and provide accurate information using multiple computer systems.
• Assist with questions related to financial aid, student accounts, admissions, and other student services.
• Help students understand education funding information and available resources.
• Verify identities and follow required security and authorization procedures.
• Navigate sensitive or challenging conversations with patience, empathy, and professionalism.
• Resolve issues when possible and escalate questions when additional support is needed.
• Learn new processes and expand your knowledge of school-specific services.
• Work collaboratively with your team to provide a positive, consistent customer experience.

What We're Looking For

• Previous call center or customer service experience.
• A stable employment history, including at least one employer where you've worked for two or more years.
• Strong communication, listening, and problem-solving skills.
• Positive energy and a genuine interest in helping people.
• A team-oriented mindset and willingness to contribute to shared goals.
• Ability to navigate multiple computer systems while assisting callers.
• Professionalism, patience, and empathy when handling difficult conversations.
• Comfort communicating with students who may not qualify for funding or receive the outcome they hoped for.
• Dependable attendance and the ability to follow scheduled shifts.
• Comfort working in a fast-paced environment and learning new information.
• Ability to work on-site in Knoxville, TN.

Pay & Long-Term Opportunity

• Contract Pay: $16.20 per hour.
• Permanent Conversion: An additional $4.75 per hour in value , which may be applied toward benefits or potentially received as additional compensation, depending on the program's terms.
• Opportunity to transition to permanent, full-time employment as soon as eligible.
• Potential access to paid time off, sick leave, and additional benefits upon permanent hire.
• Supportive team environment where employees are appreciated and recognized for their contributions.
• Team events, community involvement, and opportunities to connect with coworkers.
• Paramount Staffing's Para Points recognition program.
• An opportunity to develop new skills and build a long-term career.

Why Join This Team?

Your work will directly support students and families as they navigate important decisions about their education. Not every student will receive the answer they hoped for, but every student deserves to be treated with respect, understanding, and professionalism.

We're looking for dependable people who bring a positive attitude, support their teammates, and take pride in doing their jobs well. If you want to be part of a team where your contributions matter and your work has a meaningful purpose, we encourage you to apply!

Ready to make a difference? Apply now to be considered!