Customer Service Representative

Customer Service Representative

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success. Apply today!

The Customer Service Representative is responsible for being the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.

Duties and Responsibilities

• Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Maintain customer information
• Performs other duties as assigned.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Qualifications

• Good phone skills and a competitive nature
• Must be comfortable using computers
• 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

Working Conditions

The Customer Service Representative will be in an office environment in person. Every other weekend is required.

Physical Requirements

Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture