Client Success Manager

Own the relationship after the contract is signed. You will make sure every US client feels heard, sees value, and grows with us — turning good projects into long-term partnerships. Clients should feel like our team is an extension of theirs, and you are the reason why.

Account Ownership

• Own a portfolio of US client accounts post-launch.
• Run regular business reviews that connect our work to client outcomes.
• Be the trusted point of contact clients reach for first.

Growth & Retention

• Spot expansion opportunities and coordinate with sales on renewals and upsells.
• Track account health metrics and act before churn signals become churn.
• Drive measurable retention and expansion across your portfolio.

Advocacy & Health

• Champion client feedback internally and close the loop when we act on it.
• De-escalate issues with empathy and a concrete plan.
• Turn satisfied clients into references and case studies.

Requirements

• 3+ years in customer success or account management for tech services or SaaS.
• Demonstrated retention and expansion results.
• Excellent communication with both business stakeholders and engineers.
• Comfort discussing project scope, timelines, and budgets.
• US-based with flexibility for occasional client visits.

Nice to Have

• Experience with offshore delivery models.
• Familiarity with software development lifecycles.
• CRM fluency (HubSpot or Salesforce).