Order Fulfillment Specialist

Job Description Order Fulfillment Specialist Req Id: 12669 Job Location: Nashville Posting Start Date: 7/31/26 Work Environment: Hybrid Job Purpose The Order Fulfilment Specialist oversees and coordinates end‑to‑end order management, customer service, and inventory activities across mills and distribution centers. This role ensures accurate order processing, efficient logistics coordination, and strong customer relationships while supporting cross‑functional teams such as supply chain, manufacturing, marketing, and account management. In this position you will have the opportunity to: Develop and maintain strong relationships with customers through frequent contact and effective issue resolution. Prepare, enter, update, and modify sales orders with a high degree of accuracy. Respond to and resolve customer concerns, complaints, and inquiries related to orders, shipping, invoicing, and product information. Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms. Prepare reports for business transactions. Collaborate with supply chain, logistics, manufacturing, and marketing teams to ensure alignment of business goals Perform all duties in accordance with environmental and safety rules and regulations. Provide high‑quality customer service through phone, email, and internal systems. Perform other duties as necessary. What do I need to be successful? Knowledge, Skills and Abilities: Knowledge of basic accounting and bookkeeping methods. Knowledge of effective phone sales techniques. Thorough knowledge of LP products. Knowledge of inventory management. Knowledge of shipping and transportation methods and rates. Excellent phone and customer service skills. Strong written and oral communication skills. Strong analytical, mathematical, and problem‑solving skills. Proficient in Microsoft Word, Excel, PowerPoint. Familiarity with Tableau, Power BI, Salesforce and SAP preferred. Ability to operate a computer and supporting software. Ability to work independently while collaborating effectively within a team. Experience: 1 - 2 years’ demonstrated sales or customer service experience. Experience with forest products or manufacturing industry desirable. Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position. Education Associate degree. Bachelors’ degree in Business Administration or related field preferred Work Environment Hybrid role with work occurring both onsite and remote as needed. Must be able to collaborate with teams across multiple business functions and locations. At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well‑being , champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP. CAREERS We’re building CAREERS by providing resources and support to help you grow, including: Continued education assistance Professional development resources Clear career pathing and leadership advancement opportunities CONNECTIONS We’re building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through: A strong commitment to inclusion and belonging Recognition and rewards through our internal appreciation programs Support for work–life balance through flexible schedules, generous paid leave, and a hybrid work environment for corporate team members We’re building WELL‑BEING by prioritizing safety, health, and wellness every day with: An award-winning safety program Competitive health and wellness benefits Retirement plan matching, profit sharing, and bonus opportunities at all levels PURPOSE We’re building PURPOSE by making a meaningful impact in the communities we serve, through: Group volunteer opportunities Financial support for local charities and educational institutions Fostering future talent through school partnerships, career fairs, and community engagement initiatives Ready to be part of something bigger? Join us in building what truly matters. ABOUT LP We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. #J-18808-Ljbffr