Deskside Support Technician Associate

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.

Job Title: Deskside Support Technician Associate

Location: Taylor TX 76574

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Client Deskside Support team is looking for the newest member of our team to assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties. This is an entry-level opportunity for a tech-savvy, organized, and dependable individual looking to build a foundation in IT.

JOB SUMMARY

• Sets up equipment for training sessions and events as needed
• Tears down and returns equipment for training sessions and events once complete
• Image new workstations for use by all technicians
• Contacts users to schedule and issue equipment upon request
• Assists with asset management, including recycling and issuing equipment
• Deliver new hire equipment to end users
• Helps organize and track IT assets to maintain accurate records of equipment location and status
• Assists with troubleshooting hardware issues when equipment needs repair
• Assists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations
• Maintains inventory logs and performs periodic physical audits of IT storage areas
• Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low
• Performs basic cable management and organization at end-user desks
• Performs drive cloning to upgrade users hard drives when additional storage space is needed
• Assists with Windows 11 upgrades on existing workstations following documented procedures
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges
• Maintains strong organizational skills and attention to detail when managing assets and inventory
• Maintaining or updating simple how-to guides/checklist for common setup tasks
• Logging basic ticket updates or status notes in your ticketing system for tasks complete
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge
• Follows instructions as necessary to complete tasks and assignments

Education

• High school diploma or equivalent required
• A+ Certification preferred

Experience

• Entry level position, 0 to 2 years of experience

Physical Requirements

• Ability to lift and carry equipment up to 40 lbs

TekWissen Group is an equal opportunity employer supporting workforce diversity.