Fraud & Dispute Associate

Job Description Job Description What you will do:
• Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
• Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
• Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
• Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
What you will need to have:
• High school diploma
• 0-2 years of financial or customer service experience and/or equivalent military experience
What would be great to have:
• Knowledge of Regulation E and Regulation Z
• Knowledge of Visa and/or Mastercard operating regulations
• Experience with electronic funds transfer (EFT)
• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Intermediate computer skills (40 WPM minimum)
• Strong problem-solving skills
• Strong decision-making skills

Must have
• Investigating Mastercard fraud, typically on pre-paid cards
• Fraud, disputes, investigations, and previous fraud experience highly desired
• Strong work ethics, coachable, dependable
• Documentation experience, banking, financial and customer service
• Familiarity with office tools, teams, excel
• Will review up to 50+ transactional lines
• Experience with understanding bank statements
• Bookkeeping and accounting a plus
• Great written communication skills
• Working with PII
Company Description Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client’s needs and deploys the utmost quality through the right resources at the right time and for the right cost.
Saicon, headquartered in the Midwest (Overland Park, KS), is a certified Minority/Women Business Enterprise IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfaction measurement process (SOAR). We have built a core business around ERP, Client Server Development, and Administration. With our effective business model, we are able to consistently and successfully deliver to two of the most important criteria facing Executives today: High Quality and Low Cost

Types of Services

Saicon Consultants, Inc. provides IT consulting professional services focusing on the following areas:

ERP (SAP and Oracle – including PeopleSoft, Siebel, Oracle Applications)
Application Development (Java/J2EE and Microsoft.NET Technologies)
Administration (System – Unix; Server – WebLogic, WebSphere, Windows; Database – Oracle, SQL Server, DB2; and Network – MS Exchange/Active Directory, Cisco Routers/Switches/Firewalls)
Analytics – Big Data, Datawarehouse/ETL, Cloud Services
Flexibility of Our Services

Saicon Consultants, Inc. offers flexibility in our services which include the following:
Project Solutions (Small to Mid-Size)
Team Services
Staff Augmentation
Contract for Hire
Industries Served

Saicon Consultants, Inc. specializes in providing resources in a variety of industries:
Apparel
Government/Public Sector
Automotive
Manufacturing
Chemical/Bio-Tech/ Pharmaceutical
Media/Entertainment
Energy/Utilities
Technology/Consulting
Financial Services/Banking/Mortgage
Telecommunications Company Description Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client’s needs and deploys the utmost quality through the right resources at the right time and for the right cost.\r\nSaicon, headquartered in the Midwest (Overland Park, KS), is a certified Minority/Women Business Enterprise IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfaction measurement process (SOAR). We have built a core business around ERP, Client Server Development, and Administration. With our effective business model, we are able to consistently and successfully deliver to two of the most important criteria facing Executives today: High Quality and Low Cost\r\n\r\nTypes of Services\r\n\r\nSaicon Consultants, Inc. provides IT consulting professional services focusing on the following areas:\r\n\r\nERP (SAP and Oracle – including PeopleSoft, Siebel, Oracle Applications)\r\nApplication Development (Java/J2EE and Microsoft.NET Technologies)\r\nAdministration (System – Unix; Server – WebLogic, WebSphere, Windows; Database – Oracle, SQL Server, DB2; and Network – MS Exchange/Active Directory, Cisco Routers/Switches/Firewalls)\r\nAnalytics – Big Data, Datawarehouse/ETL, Cloud Services\r\nFlexibility of Our Services\r\n\r\nSaicon Consultants, Inc. offers flexibility in our services which include the following:\r\nProject Solutions (Small to Mid-Size)\r\nTeam Services\r\nStaff Augmentation\r\nContract for Hire\r\nIndustries Served\r\n\r\nSaicon Consultants, Inc. specializes in providing resources in a variety of industries:\r\nApparel \r\nGovernment/Public Sector\r\nAutomotive \r\nManufacturing\r\nChemical/Bio-Tech/ Pharmaceutical\r\nMedia/Entertainment\r\nEnergy/Utilities\r\nTechnology/Consulting\r\nFinancial Services/Banking/Mortgage\r\nTelecommunications