Senior Account Support Analyst - HMIG

JOB SUMMARY

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. Interact and provide support activities to Account Managers. Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. Handle error management and ensure files are corrected. Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. Act as a resource for colleagues with less experience. Other duties as assigned or requested.

EDUCATION

Required: High School Diploma/GED Preferred: None

EXPERIENCE

Required: 5-10 years of relevant, progressive experience in the area of specialization Preferred: Experience in health care, insurance or sales

LICENSES/CERTIFICATIONS

Required: None Preferred: None Language (Other Than English) None

TRAVEL REQUIREMENT

0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type: Office-based or Remote Teaches / trains others regularly: Occasionally Occasionally travel regularly from the office to various work sites or from site-to-site Works primarily out-of-the office selling products/services (sales employees): Never Physical work site required: Yes Lifting up to 10 pounds: Constantly Lifting 10 to 25 pounds: Occasionally Lifting 25 to 50 pounds: Never

PAY RANGE

Minimum: $62,700.00 Maximum: $97,200.00 Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. #J-18808-Ljbffr HM Insurance Group