New Client Specialist

Job Description

Job Description

Click here to preview the Daniel Stark (DS) experience: DS Team Experience

What You’ll Do: The first impression our company makes on potential new clients is through our New Client Specialists. Through care and compassion, they create a safe space for callers to share their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them. However, the care does not stop there. Here at Daniel Stark Law, you, as a team member, will always find that care and compassion as you live out our core values. You'll have a team lead who invests in your personal and professional development.

The Breakdown:

• Evaluate incoming streams of leads with a sense of urgency
• Walk-ins, phone calls, texts, emails
• Gather critical information from potential clients (in person or over the phone)
• Develop a deep understanding of various injury cases
• Speak and listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
• Lead potential clients through the decision to hire our law firm with confidence
• Guide potential clients through the sign-up process for an effortless client experience
• Seamlessly navigate various channels of leads and software for prompt client assistance
• Organize appointments with new clients
• Draft, review, and mail letters as needed

What We’re Looking For: 

• Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
• Bilingual (Preferred) but not required.
• Excellent communication skills, including speaking and writing.
• Compassionate and empathic personality.
• Customer service background is a plus.
• Two-year commitment with the department before transferring to another department.

What Makes You Remarkable: 

• Spirit for competition
• Ownership mentality
• Desire for continuous improvement
• Outstanding writing abilities
• Tech competence
• Sales/Customer service background

What You’ll Earn:

• $15.00 - $17.00 + per hour based on experience and potential
• Medical, dental, vision, life, and supplemental insurance are available
• 401(k) plan; 4% company contribution match
• Gold’s Gym Membership Discount
• Organized team building
• In-office perks, including the good snacks, biweekly breakfast, unlimited coffee, tea, and more!
• Ongoing professional development and growth opportunities
• A paid day off to celebrate your birthday
• Generous PTO

What Sets Us Apart?
You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - we're a plaintiff personal injury law firm with over 25 years of experience and a proven track record of success. We have grown into a multi-million-dollar boutique law firm with over 150 team members across six offices in Texas. We take our responsibility to our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Our history of success and long-standing relationships with our clients speak for themselves. 

But what sets us apart? Our commitment to top-tier office culture. Across our six office locations, you'll find a team who are defined by their professionalism, enthusiasm, collaboration, and a shared commitment to our social contract. We believe great results start with great people. But don't just take our word for it. See what our team members think!

“There's this real sense that we're all working toward excellence together, and nobody's contribution is too small to matter.”

“DS truly invests in people. They pour into our professional development, encourage personal growth, and constantly evolve, all to better serve our clients and the community."

“Daniel Stark consistently seeks ways to support and develop its team, investing in both our professional growth and personal well-being.”

“This is not a place where you just show up and coast. It is a high-performance environment where people genuinely want to get better, serve clients well, and support each other in the process.”

While we want you to share why you’d be a great fit for our team, we also want to show you why Daniel Stark could be the right place for you. We are deeply invested in our people and their long-term success. Your professional development won’t end after your training period. Your leader will continue to support your development and serve as a resource throughout your career.  We invest in our people, and in return, our people invest in each other, our clients, and our mission.

Our Core Values

Be Remarkable
Excellence is our standard. We go above and beyond for our clients and our team, delivering work that stands out and earns trust. Remarkable work deserves recognition, and we make it a priority to celebrate the achievements and impact our team makes every day. We believe remarking on our team has a huge impact on the health and positivity of our culture.

Do It All, Do It Right, Do It Now
We value ownership, urgency, and quality. This means getting things done the right way, the first time, and when it needs to happen - without cutting corners.

Arms Out, Thumbs Out
We succeed as a team. Our six offices are filled with positive, supportive, and collaborative team members who have your back. We love our team-player mentality—when we think positively about our teammates and our clients, good things happen.

Work Hard, Play Hard
We want you to give your 100% in the office AND outside the office. In fact, we actively encourage you to take meaningful time off. In addition, we have team member events and play hard together.

If you're ready to take on a new challenge and keep our clients from being screwed by big insurance companies, we want to hear from you! Apply now to join our team!

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