Patient Access Representative

Patient Access Representative

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Join the Patient Access team at Starr Regional Medical Center, where you'll play an essential role in creating a positive first impression for patients and families while helping ensure a smooth and efficient registration experience. Our team works in a fast-paced, patient-centered environment that requires adaptability, teamwork, and a commitment to exceptional customer service. We are currently seeking dependable, flexible PRN team members who can support a variety of shifts, including weekends, and help us continue providing excellent service to our community.

A Patient Access Representative who excels in this role:

• Greets patients and visitors, providing a welcoming, professional, and positive first impression of Starr Regional Medical Center.
• Completes accurate and timely patient registration for outpatient services and inpatient admissions.
• Collects, verifies, and enters patient demographic, insurance, billing, and other required information into the registration system.
• Verifies insurance eligibility and benefits, obtaining precertifications or authorizations when necessary.
• Determines and collects applicable patient payments, including co-pays and deductibles, at the time of service.
• Identifies patients who may need additional financial assistance and refers them to financial counseling as appropriate.
• Explains registration forms, required documentation, and relevant information to patients and families.
• Communicates effectively with patients, families, clinical staff, and other departments to support an efficient registration and admissions process.
• Maintains patient confidentiality and protects sensitive demographic, insurance, and financial information in accordance with established policies.
• Navigates multiple computer systems while maintaining accuracy and providing excellent customer service in a fast-paced environment.
• Exercises sound judgment, prioritizes competing responsibilities, and resolves routine registration concerns with minimal supervision.
• Provides coverage across varying shifts and registration areas based on departmental staffing needs.
• Participates in required training, continuing education, and departmental performance improvement initiatives.
• Performs other duties as assigned to support Patient Access operations.

Applicants should have a high school diploma or equivalent, preferred. Additional requirements include:

• Strong customer service and interpersonal communication skills, with the ability to interact professionally and compassionately with patients and families.
• Ability to work efficiently and accurately in a fast-paced, patient-facing environment.
• Strong attention to detail when collecting, verifying, and entering patient information.
• Critical thinking, sound judgment, and the ability to work independently with minimal supervision.
• Ability to multitask, prioritize responsibilities, and remain calm and professional during busy or stressful situations.
• Ability to quickly learn and navigate multiple computer applications and registration systems.
• Effective verbal and written communication skills, including the ability to read, write, speak, and understand English.
• Ability to maintain confidentiality when handling sensitive patient and financial information.
• Ability to successfully complete the required Skills Competency Checklist within 90 days of hire.

This is a PRN/as-needed position with current staffing needs of approximately 30–40 hours per week. Candidates must have flexibility to work varying shifts, including weekends. Specific shift times and schedules will be discussed during the recruitment process. Hours may fluctuate based on departmental needs and are not guaranteed.

Potential shift times include:

• 6:00 AM – 2:00 PM
• 8:00 AM – 4:00 PM
• 2:00 PM – 10:00 PM
• 4:00 PM – 12:00 AM

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an "A" Hospital Safety Grade from The Leapfrog Group and The Joint Commission's Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve.

Starr Regional Medical Center is an Equal Opportunity Employer. Starr Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.