Remote IT Support Specialist

Providing Tier 1 technical support in a remote help desk environment, the contract IT Service Center professional will identify and resolve basic technical issues while delivering excellent customer service through phone and chat support. Key responsibilities Deliver Tier 1 technical support to customers via phone and chat Identify and troubleshoot basic technical issues efficiently Maintain a high level of customer service throughout all interactions Required qualifications Experience in a Tier 1 helpdesk role Previous phone support experience in a call center or help desk environment Ability to type 45+ words per minute Technical aptitude for identifying and resolving basic issues Strong customer service skills