Intake Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Intake Specialist Administrative Lancaster, CA, US 6 days ago Requisition ID: 1017 Salary Range: $24.17 To $25.62 Annually Position Summary The Intake Specialist will assist in the development and implementation of programming and procedural standards and corrective action plans to achieve compliance with funding requirements. Intake Specialists play a key role in the organization/ program. Under the direction of the Administrative Team and the assigned Program Manager, the Intake Specialist has the primary responsibility to oversee the scope of work activities to their allocated program(s). In addition, the Intake Specialist triages referrals in order to ensure that emergency cases are seen by clinicians as soon as possible and to determine the most appropriate provider among an array of both internal service providers and partner agencies. Essential Duties and Responsibilities (Included but not limited to) Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, email, and walk‑in inquiries and referrals. Facilitates admission decision and ensures positive admission experience for the client and family. Meets census goals by working with the center's program team to coordinate customer flow into and through the different programs. Ensures proper completion, signing, and distribution of paperwork. Meets with family and clients on the day of admission and ensures appropriate preparation of resources. Communicates admission criteria to referral sources, clients, and families. Ensures comprehensive gathering and documentation of client data which will enhance appropriate placement within the agency. Conducts follow-up on all inquiries which have not yet been converted to admissions. Works with the Program Manager I/Lead and appropriate staff to ensure consistent, effective admissions, discharge, and transfers. Maintains statistics indicating customer flow, pending and lost inquiries, denials, and discharges. Develops and maintains referral base. Maintain an accurate record of openings. Admit, transfer, and discharge clients in accordance with established policies and procedures. Assist in tracking program referrals and distributing referrals to appropriate in‑house programs. Assign program referrals to staff and monitor timeliness to ensure compliance. Participates in staff meetings as required. Maintains updated programmatic forms, policies, and procedures on the Drive. Demonstrates cultural competence and behaviors consistent with the core values, vision, and mission of the Children’s Center. Present a positive image to clientele, visitors, and co‑workers. Education and Experience Bachelor’s degree in Social Services, Administration, or related field preferred. Familiar with Social Services. Excellent organization skills and attention to detail. Intermediate level PC skills required, including a working knowledge of word processing, spreadsheet, excel, and graphics programs. Noise Level The noise level in the work environment is usually moderate. Work Hours Usually standard business hours, but some evening and weekend hours, as needed. Physical Requirements Frequently sit, stand, walk, stop, kneel, and crouch, regularly talk and hear. Frequently use hands, and fingers to handle or feel. Occasionally lift or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision. Depth perception and the ability to adjust focus. Ability to drive surface streets and highways. This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of duties, responsibilities, and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties and responsibilities at any time. #J-18808-Ljbffr