Switchboard Operator - Call Center - Per Diem
The Guthrie Clinic
Hospital Switchboard Operator
Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital.
Recognized as a Top Healthcare Employer:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 Forbes
Schedule & Coverage:
- Per Diem
Position Summary:
Switchboard operators are responsible for courteous, efficient operation of Guthrie's telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.
Education, License & Cert:
High school graduate or equivalent
Experience:
Prefer minimum of one year's experience in the telecommunications field. Computer skills which include data entry, Windows XP, and Excel are required. Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.
Essential Functions:
- Activates approximately 25 codes for potentially life?threatening situations.
- Assists in answering an average of 3500?4500 incoming calls on a daily basis.
- Operates database for the Amcom system.
- Creates and updates a daily on?call sheet of over 90 providers and staff a. Distributes and updates on?call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
- Provides after?hours paging service for patient calls for several outlying Guthrie Entities.
- Provides back?up coverage for the patient information desk.
- Monitors alarm panel.
- Trains new operators. Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.
- Is required to problem?solve and find solutions with little to no direction/supervision.
Other Duties:
Other duties as assigned.
The Guthrie ClinicVacancy posted 19 hours ago
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