Receptionist

Job Title: Receptionist

At Livewell Animal Urgent Care of Colorado Springs, we believe that providing exceptional, urgent medical care starts with valuing our people. The community has recognized our commitment to quality and trust, reflected by our excellent 4.7-star Google rating. We are seeking passionate veterinary professionals who are ready to join a team focused squarely on patient welfare and collaborative success. If you are looking for an opportunity to do your best work while making a real difference in the lives of pets and their owners, this is where your next great career chapter begins. Joining our team means you become part of a supportive network dedicated to your personal and professional growth. We understand that stability and opportunity are key to professional satisfaction. You will have access to programs designed to help all teammates achieve their career aspirations, whether that involves moving into a leadership position, gaining specialized knowledge, or pursuing credentialing as a veterinary technician. We foster a culture where continuing education is prioritized and supported, ensuring you always feel equipped and empowered to take the next step in your veterinary journey. As an urgent care facility, we are focused on delivering timely, high-quality medical intervention when pets need it most. To support this level of care, our veterinarians have direct access to internal specialty consultations across a wide range of disciplines, ensuring complex cases benefit from deep expertise. We are committed to providing the diagnostic tools and equipment necessary for exceptional urgent medical attention. Our hospital supports a high standard of patient care, allowing all teammates to grow their clinical skills and succeed in high-stakes environments. Colorado Springs, CO, offers an exceptional blend of metropolitan amenities and stunning outdoor accessibility. You can spend your days off exploring the Garden of the Gods, hiking Pikes Peak, or enjoying the unique culture and craft breweries downtown. This city consistently ranks high as one of the most desirable places to live in the United States, providing you with a high quality of life, affordable housing relative to other major cities, and plenty of opportunities for adventure right outside your door. When you are not caring for patients, Colorado Springs offers the perfect backdrop for balancing your professional commitment with a rewarding personal life.

As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.