Santa Greeter (Costumed) - Santa's Hideaway Adventure (Seasonal)
$22 per hourOcean Casino Resort
Job Description
Job Description
About the Role
Bring the magic of the season to life! As one of our Costumed Greeters at Santa’s Hideaway Adventure, you'll create a warm, festive atmosphere while ensuring that families enjoy a smooth and organized experience from arrival to photo time.
***Please Note- This is a Seasonal role with a tentative start date of October 15th***
Position Responsibilities
- Enthusiastically welcome guests as they arrive
- Ensure families feel comfortable and prepared before meeting Santa
- Promote a joyful, inclusive atmosphere for all guests
- Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes
- Drive positive customer experiences and assist with any guest issues
- Maintain established company and departmental uniform, appearance, and hygiene standards at all times
- Maintain a clean and organized work station at all times
- Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets
- Awareness of all activities happening at Ocean
- Knowledge of safety/guest liability procedures for guests and employees
- All other tasks as assigned
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work irregular shift assignments, including days, nights, weekends and holidays.
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc.
- Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas
- Ability to work under pressure in a fast-paced environment with multiple priorities
- Must be able to read, write and understand English
Requirements
- Ability to wear costume provided by Ocean - Elf or other holiday character as deemed by Ocean
- A passion for the holiday season and creating memorable experiences
- Availability for evenings, weekends and peak holiday hours
- Dependable, enthusiastic, outgoing, and professional attitude
- Comfortable greeting and working with families and children
- Must have a minimum of six months’ experience working in a high volume and/or kid-friendly environment.
- Ability to work in a high pressure environment
- Must have reliable transportation
Benefits
- Free meal on shift
- Training & Development
- Free onsite garage parking
- One free photo package per staff member during the season
- Pay Rate: $22.00/per hour
***Please Note- This is a Seasonal role with a tentative start date of October 15th***
Vacancy posted 17 days ago
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