Accounts Receivable Specialist

RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Specialist to support ongoing AR operations across multiple commercial cleaning markets. This role is responsible for managing accounts receivable activities including collections, billing support, cash application, and account reconciliation. A key focus will be maintaining accurate AR records, resolving aged balances, and supporting overall financial accuracy across a multi-entity environment. The ideal candidate brings hands‑on B2B AR experience, is comfortable working within ERP systems, and can operate independently in a fast‑paced environment. Key Responsibilities Accounts Receivable Management Manage and review aged receivables, identifying and resolving past-due balances. Research account history including billing records, service agreements, and prior collection activity. Process write-offs, credit memos, and billing adjustments in accordance with company policies. Maintain accurate invoice records, including detailed notes, reason codes, and audit documentation. Partner with Operations and Sales to resolve disputes, pricing discrepancies, and service-related issues. Support ongoing AR reporting and provide visibility into aging trends and account status. Collections & Cash Application Conduct collection outreach via phone and email across multiple markets. Document all collection activity, including outcomes and next steps, within the ERP system. Apply customer payments and reconcile cash receipts to open invoices. Send dunning notices using system-generated templates and customer segmentation. Assist with billing cycle activities, including invoice review, distribution, and validation. Identify and elevate billing discrepancies, phantom invoices, and disputed charges. Maintain customer account records, including contact information and billing details. Support continuous improvement of AR processes and workflows. Required Qualifications 3+ years of experience in accounts receivable, collections, or credit in a B2B environment. Experience working with ERP systems Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, filtering, formulas). Strong attention to detail with the ability to research and resolve discrepancies independently. Effective written and verbal communication skills for customer interactions and internal collaboration. Ability to manage a high volume of accounts across multiple entities and markets. Preferred Qualifications Experience with Sage Intacct, including billing, credit memos, and AR reporting. Background in commercial cleaning, facilities services, or franchise operations. Experience in a private equity‑backed or high‑growth environment. Knowledge of credit risk, bad debt reserves, and write‑off processes. Familiarity with AR aging analysis and account reconciliation best practices. Fast‑paced, multi‑entity environment supporting multiple markets. Collaborative team structure with visibility to finance leadership. Opportunity to contribute to financial accuracy and operational efficiency across the organization. WHO WE ARE Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry‑leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth‑focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. 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