HVAC Job Coordinator and Dispatcher

Job Description

Job Description

Albers AC & Heating Inc., a leading mechanical contractor based in St. Tammany Parish, is seeking a qualified HVAC Job Coordinator & Dispatcher to join our reputable team. 

The Job Coordinator will perform a variety of tasks to include providing support to management and field technicians. Assures that all customer commitments are met while providing high level service and top-notch customer experience.

• Address incoming customer requests; prioritize & schedule according to urgency and importance
• Competently address and resolve service-related issues
• Plan, organize and maintain the electronic service board making schedule adjustments as needed. Dispatch technicians to meet schedule requirements.
• Manage and oversee all aspects of the operation of the installation department from start to finish, including scheduling, accurately ordering all job materials & equipment, staging, coordinating technicians, managing returns.
• Inventory control includes ordering of all job material and equipment, stockroom, vehicle inventory, maintaining inventory records, assuring accuracy and traceability.
• Processing warranty claims and returns.
• Ensure the day-to-day operations operate efficiently and on time.

Qualifications:

• HVAC dispatch, logistics or field experience
• Proficient with HVAC service dispatch software
• Previous administrative job experience in a busy, comparable work setting
• Excellent computer skills, proficient in Word, Excel, Outlook
• Critical thinking and problem-solving skills are a must
• Strong prioritization and organizational skills, detailed oriented
• Ability to multi-task and adjust in a fast-paced environment
• Ability to effectively work both independently and in a team-based environment
• Knowledge of the service area
• High school diploma or equivalent
• Ability to pass drug and background check

Work Schedule:

This is a full-time position, Monday through Friday with seasonal overtime.  Weekend remote dispatching on a rotating basis will be required.

Salary: $50,000 to $53,000

Benefits include:

• Competitive wages and commission opportunities
• Paid medical insurance
• Dental insurance
• Paid vacation
• Paid holidays
• Paid sick leave
• Paid uniforms
• Retirement program with matching Company funds

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, skills and demands required of the candidate.

Albers AC & Heating has been in business since 1989 and we believe in providing honest, ethical and superior service. We are looking for an individual who exemplify our core values.

Company Description

Albers AC & Heating has been in business since 1989 and we believe in providing honest, ethical and superior service. We are looking for an individual who exemplify our core values.